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Getting Started Guide for companies for Get Satisfaction?
Do you have any guidelines for how a company can successful implement Get Satisfaction. We currently use a case tracking system, but are looking to switch our Tier 1 level support to Get Satisfaction. We handle on average about 100 Teir 1 cases a week. (Tier 1 is defined by problems that there is a solution for and the member just needs help or some documentation, verses Tier 2 which is a setup, bug or development issue).
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Hi David,
Thanks for your interest. We're actually in the midst of making some screen cast tutorials for using Get Satisfaction but in the meantime, let me point you to some help topics:
Why use GS?
http://gsfn.us/t/l7x
Put a widget on your site to direct your customers here:
http://gsfn.us/t/l7y
A list of topics sorted by the tag "Admin tips"
http://getsatisfaction.com/getsatisfa...
A list of topics sorted by the tag "Learn"
http://getsatisfaction.com/getsatisfa...
This is also a good place to start:
http://getsatisfaction.com/about
And if you're interested in setting up a custom Get Satisfaction Help Center on your site based off our API go here:
http://getsatisfaction.com/for_compan...
And be sure to check out one of our newer features that allows you to tap into what's already being said about you on Twitter:
http://getsatisfaction.com/for_compan...
Please feel free to ask any further questions here!
I’m hoping this gets you started
The company says
this answers the question
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Inappropriate?Hi David,
Thanks for your interest. We're actually in the midst of making some screen cast tutorials for using Get Satisfaction but in the meantime, let me point you to some help topics:
Why use GS?
http://gsfn.us/t/l7x
Put a widget on your site to direct your customers here:
http://gsfn.us/t/l7y
A list of topics sorted by the tag "Admin tips"
http://getsatisfaction.com/getsatisfa...
A list of topics sorted by the tag "Learn"
http://getsatisfaction.com/getsatisfa...
This is also a good place to start:
http://getsatisfaction.com/about
And if you're interested in setting up a custom Get Satisfaction Help Center on your site based off our API go here:
http://getsatisfaction.com/for_compan...
And be sure to check out one of our newer features that allows you to tap into what's already being said about you on Twitter:
http://getsatisfaction.com/for_compan...
Please feel free to ask any further questions here!
I’m hoping this gets you started
The company says
this answers the question
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This answers the question
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Are the tutorials available yet? I need to start at the very basic level (Get Satisfaction for Dummies, if you have something like that). -
Are you needing help for using Get Satisfaction as a customer or as someone representing a company / organization?
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A company rep.
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Ok. We are working on a screencast for company reps but it's not ready yet. In the meantime, I'd check out this list of help topics. You can also ask questions as new topics here on Get Satisfaction. We are here to help you get set up.
EMPLOYEE
