GigaOm covers Satisfaction

GigaOm: Putting the Satisfaction Back in Customer Service
by Liz Gannes
July 19, 2007

"Satisfaction, a small San Francisco-based startup run by former user experience consultants, is hoping to improve the abominable state of customer support forums and help lines. The company is starting to play around publicly with its 'people-powered customer service' site, so you can get a taste for yourself of what it will look like.... (more)"