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have a questionaire that users can complete
One of the things that I think is missing is the ability to have users include information when they post e.g. an issue they are experiencing.
This is a bit tricky to explain exactly what I mean, so let me give an example:
Say I am writing about an issue to do with Microsoft Office, and the Microsoft reps basically have to ask the same question every single time, namely "What version of Windows are you using?"
Surely there could be something that the user can (optionally) fill in when reporting any problem in the Microsoft Office forum, to say "I am using Windows xxxx"?
Obviously the implementation of it is entirely up to you, but I think this could go a long way to making things a bit more streamlined?
This is a bit tricky to explain exactly what I mean, so let me give an example:
Say I am writing about an issue to do with Microsoft Office, and the Microsoft reps basically have to ask the same question every single time, namely "What version of Windows are you using?"
Surely there could be something that the user can (optionally) fill in when reporting any problem in the Microsoft Office forum, to say "I am using Windows xxxx"?
Obviously the implementation of it is entirely up to you, but I think this could go a long way to making things a bit more streamlined?
I’m curious
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person likes this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this in progress.
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Inappropriate?This is definitely on our roadmap. We call it custom fields, and you're exactly right about the use case (and there are others, too).
From one standpoint we already support these by way of our FastPass single sign-on component, which allows companies to pass over their authenticated users with any name-value pair data that the company has at their disposal. This doesn't address information they don't have, though.
Thanks!
I’m excited about this one
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this is one of the best points
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