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how do I customize the selections on the feedback pop up?
how do I customize the selections on the feedback pop up?
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Inappropriate?The Feedback Widget can be customized via placement and CSS, and some of that can be done when you generate the widget. However, the data that it collects is not customizable. Is that what you mean?
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Inappropriate?Hi there,
Can you be a little more specific in what you mean by "selections"?
I think you mean the default label on the text inputs, but I'm not sure.
I’m curious
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Inappropriate?Thanks guys,
I am speaking to the selections that are available in the "add more details" sections. -
Inappropriate?That level of detail is not customizable. We've talked about whether or not to make that customizable, but I'm not sure we have come to a definitive conclusion. Currently, it's as you see it.
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Inappropriate?Thanks Eric,
So does that mean that on my feedback pop up it will contain:
Add more details:
Is it about one of these products or services?
* Get Satisfaction
* Feedback Widget
* Satisfaction API
* Company Managem...
* Overheard
* Company-Custome...
* Basic Package
* Starter Package
in that section?1 Comment
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No. Your products will show up there. -
Inappropriate?I see that they disappear once put on our site. It there a way to put our own selections on there? Also, can I adjust the CSS so the buttons match our site?
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Inappropriate?Ah, you're talking about the products that can be associated with the topic. Once you add products & services to your company account here on GS they will show up in your feedback widget.
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this answers the question
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Inappropriate?I know that you can make alterations to the CSS, although I am not sure about the buttons. I'll see if someone else can weigh in.
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Inappropriate?Great, It would be good if I could adjust the css to better match the site.1 Comment Add a comment
This answers the question
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Here's another topic about widget customization: http://getsatisfaction.com/getsatisfa...
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Inappropriate?Why isn't it possible to set a default product for the feedback widget? The option to select the product is hidden and I've already seen customers not selecting it. There are product specific widgets for support topics, why not the feedback widget.
What are people doing as a workaround for this if your company has multiple products?
I’m frustrated
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This answers the question
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Hi Tom - It's coming. Here's a topic about it: http://getsatisfaction.com/getsatisfa...
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Inappropriate?Was there ever an answer to this question? I too am trying to customize the popup by removing the add more detail section. I can't use CSS because it seems as if the popup is in an iframe.
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