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This topic was merged into another on Thu, 06 Oct 2011 16:43:58 +0000 Click here to see the authoritative topic.

How do I delete a product or service?

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MonkeySee is the company

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Eric Suesz July 10, 2008 02:37

Actually, admins can delete products, provided they don't have a lot of topics associated with them already. From the admin panel, choose Products and Services. Like so:

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Scott Fleckenstein September 17, 2007 21:56

We don't allow deleting products at the moment.

We're adding back in the ability to flag a product for review, such that abusive of spam products can be removed.

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- IRISH April 04, 2009 01:41
  
  Do you mean if i put a piece of art glass up in a limited edition of four, and i sell one i have no way to edit or once they sell I can"t remove the item. or I can"t up grade picture and edit my own items I put up?
  
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- Eric Suesz April 04, 2009 02:00
  
  We aren't an auction or e-commerce site. These products just stand in for "real" individual products.
  
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- Amy Muller (Get Satisfaction Co-founder) April 05, 2009 19:10
  
  Also, you'll notice that Scott's reply is from a year ago. Admins for companies *can* now delete and edit products from their company areas.
  
  But as Eric points out, Get Satisfaction is for customer service around products and services, not for selling products.
  
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- duzins September 21, 2011 19:14
  
  So I don't have the option to delete some of the products in a community I manage. I can delete the ones that I personally made in that community but not the ones made by other staff members (I can only edit those).
  
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- Adam Alley (Community Advocate) September 22, 2011 18:47
  
  Hi! You should be able to delete any and all of the products in your community, but we've have had some issues with admins not being able to delete products created prior to a certain database migration, and that might be the case here. Please let me know if you'd like any products removed from your community and I'll take care of that right away.
  
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We don't allow deleting products at the moment. We're adding back in the ability to flag a product for review, such that abusive of spam products can be removed.

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Scott Fleckenstein September 17, 2007 21:57

P.S. We can remove the product for you if noone else has used it.

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P.S. We can remove the product for you if noone else has used it.

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Lane Becker (President) September 18, 2007 00:00

Yeggi, what's the reason for wanting to delete the product/service?

We're gathering info about how/why people use the system, and it would help us to understand why you want to delete the product so that we can understand all the potential possibilities we need to support.

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Yeggi, what's the reason for wanting to delete the product/service? We're gathering info about how/why people use the system, and it would help us to understand why you want to delete the product so that we can understand all the potential possibilities we need to support.

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felicia September 18, 2007 02:03

I don't know about Yeggi's reasons :), but I accidentally started a product called free when i meant to start one called free and clear laundry detergent. It would be great to have the option to remove that mistyped product myself

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I don't know about Yeggi's reasons :), but I accidentally started a product called free when i meant to start one called free and clear laundry detergent. It would be great to have the option to remove that mistyped product myself

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I’m sometimes a klutz on the keyboard, too

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Thor (CTO) September 18, 2007 02:09

That's a great point. People should be able to delete products that they themselves have added--I've been known to add in typos on occasion. Or maybe we confirm the product before it's formally added...

Design team, take it away!

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That's a great point. People should be able to delete products that they themselves have added--I've been known to add in typos on occasion. Or maybe we confirm the product before it's formally added... Design team, take it away!

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Lane Becker (President) September 19, 2007 10:46

we will absolutely get this fixed.

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we will absolutely get this fixed.

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Lane Becker (President) September 19, 2007 10:47

actually, question: would a 15 minute delete window for a product (similar to the 15 minute edit/delete window for new topics and replies) work in this instance? did you notice the mistake right away?

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actually, question: would a 15 minute delete window for a product (similar to the 15 minute edit/delete window for new topics and replies) work in this instance? did you notice the mistake right away?

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dmisener September 25, 2007 15:17

I accidentally created a duplicate product: http://getsatisfaction.com/cbcradio/p...

Could you please remove it, and leave the one titled simply "Spark?"

Thanks!

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I accidentally created a duplicate product: http://getsatisfaction.com/cbcradio/products/cbcradio_cbc_radio_spark Could you please remove it, and leave the one titled simply "Spark?" Thanks!

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Amy Muller (Get Satisfaction Co-founder) September 25, 2007 17:19

Done!

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Done!

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Robert October 09, 2007 08:09

Editting a product would be great! I frequently put in some data to test new apps, and I'd like to edit it afterwards before I use it for real.

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Editting a product would be great! I frequently put in some data to test new apps, and I'd like to edit it afterwards before I use it for real.

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Leslie Chicoine October 09, 2007 16:58

Right now a product image and description are editable, the only thing that isn't editable is the name (and as mentioned products aren't deletable). Currently the name isn't editable because it's directly tied to the URL. Making it freely editable is a development issue that might take some time to fix.

So in the meantime we could make it more apparent that the name and creation of a product *won't be easy to change*.

(It might be fun to have a play-ground where people can create and test freely.)

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Right now a product image and description are editable, the only thing that isn't editable is the name (and as mentioned products aren't deletable). Currently the name isn't editable because it's directly tied to the URL. Making it freely editable is a development issue that might take some time to fix. So in the meantime we could make it more apparent that the name and creation of a product *won't be easy to change*. (It might be fun to have a play-ground where people can create and test freely.)

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oinutsik October 09, 2007 19:01

I accidentally added a service in "remember the milk" which of course has nothing to do with them. That's the point of add a "delete" option (only if you are the one who added it).

Anyway, can you delete the product I added to "remember the milk" by mistake? Thanks a lot!

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I accidentally added a service in "remember the milk" which of course has nothing to do with them. That's the point of add a "delete" option (only if you are the one who added it). Anyway, can you delete the product I added to "remember the milk" by mistake? Thanks a lot!

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Amy Muller (Get Satisfaction Co-founder) October 09, 2007 19:34

oinutsik - is that the zehebar service?

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oinutsik - is that the zehebar service?

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oinutsik October 09, 2007 19:58

yes it is!

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yes it is!

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Amy Muller (Get Satisfaction Co-founder) October 09, 2007 20:41

Done. Thanks for the head's up on that.

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Done. Thanks for the head's up on that.

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Leslie Chicoine October 11, 2007 02:16

Oinutsik- did you notice the mistake right away, or some time after creating the product? (Nice geta by the way!)

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Oinutsik- did you notice the mistake right away, or some time after creating the product? (Nice geta by the way!)

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terencepua December 06, 2007 14:46

Has deleting a product been enabled? Can't seem to find it.

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Has deleting a product been enabled? Can't seem to find it.

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I’m glad we're one step closer. We'll get there eventually.

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Amy Muller (Get Satisfaction Co-founder) December 06, 2007 17:24

Not for users yet. However, the Satisfaction community managers have now been given the ability to delete products so let us know what needs to be deleted and we'll look into for you. I'm actually on maternity leave now but you can email our new community manager, Eric, about it. eric [at] getsatisfaction [dot] com.

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Not for users yet. However, the Satisfaction community managers have now been given the ability to delete products so let us know what needs to be deleted and we'll look into for you. I'm actually on <a href="http://getsatisfaction.com/satisfaction/topics/introducing_our_new_community_manager_eric_suesz">maternity leave</a> now but you can email our new community manager, Eric, about it. eric [at] getsatisfaction [dot] com.

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I’m getting my delete finger ready

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Eric Suesz December 06, 2007 17:47

Yes, let me know if you need a product deleted, and I will erase it from the universe!

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Yes, let me know if you need a product deleted, and I will erase it from the universe!

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ExpertFlyer Voice March 24, 2008 22:55

can you please delete this product: http://getsatisfaction.com/expertflye...

If I saw this thread, I wouldn't have created it. thanks

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can you please delete this product: http://getsatisfaction.com/expertflyer/products/expertflyer_eft If I saw this thread, I wouldn't have created it. thanks

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ExpertFlyer Voice March 24, 2008 22:56

and while your at it, please fix the icon for the ExpertFlyer.com product, it's not showing up.

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and while your at it, please fix the icon for the ExpertFlyer.com product, it's not showing up.

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Eric Suesz March 25, 2008 00:09

I have deleted the EFT product and re-uploaded a logo. Let me know if you need anything else!

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I have deleted the EFT product and re-uploaded a logo. Let me know if you need anything else!

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Fraser Speirs April 20, 2008 08:36

Hi Eric. Could you please delete http://getsatisfaction.com/connectedf...

The reason I need it deleted is because it's no longer my company's product.

Thanks.

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- Eric Suesz April 20, 2008 16:40
  
  Done!
  
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Hi Eric. Could you please delete http://getsatisfaction.com/connectedflow/products/connectedflow_xjournal The reason I need it deleted is because it's no longer my company's product. Thanks.

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I’m hoping you can delete it.

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Josh (myles7897) July 10, 2008 02:29

Hey can you please delete, http://getsatisfaction.com/mozilla/pr...
and
http://getsatisfaction.com/mozilla/pr...

Accidentally entered some Information in the wrong place. Long story.

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- Eric Suesz July 10, 2008 02:34
  
  Sure thing. Will do that right now.
  
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- Josh (myles7897) July 10, 2008 02:38
  
  thank you so much
  
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Hey can you please delete, http://getsatisfaction.com/mozilla/products/mozilla_full_safe_mode_instructions_are_at_http_supportmozillacomkbsafe_modeif_safe_mode_doesn_t_fix_the_problem_try_this_article and http://getsatisfaction.com/mozilla/products/mozilla_http_supportmozillacomkbfirefox_crashes Accidentally entered some Information in the wrong place. Long story.

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I’m confused as to why this would not be included.

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Josh (myles7897) July 10, 2008 02:34

I think admin's should have the right to delete products.

Anyone can create a product and what if they create one that is not a product of the company. This seems like a basic function to me. I don't know why you wouldn't have it.

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I think admin's should have the right to delete products. Anyone can create a product and what if they create one that is not a product of the company. This seems like a basic function to me. I don't know why you wouldn't have it.

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Eric Suesz July 10, 2008 02:37

Actually, admins can delete products, provided they don't have a lot of topics associated with them already. From the admin panel, choose Products and Services. Like so:

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- Josh (myles7897) July 10, 2008 02:39
  
  oh. did not look there. Is there a limit to the number of reply before a product is "locked"?
  
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- Eric Suesz July 10, 2008 02:57
  
  There is, but I am unsure of the exact number. I believe it is around five.
  
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Actually, admins can delete products, provided they don't have a lot of topics associated with them already. From the admin panel, choose Products and Services. Like so: <a href="http://skitch.com/supereric/xx1q/mozilla-corporation-get-satisfaction"><img src="http://img.skitch.com/20080710-ncu4cxkxpt4d95j2f8r567wxcp.preview.jpg" alt="Mozilla Corporation - Get Satisfaction" /></a>

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Nick Ramsay May 17, 2009 01:48

I created the company, "JapanSoc" and following other examples, I added products for "JapanSoc.com", "Blog" and "FAQ", the 3 main components of the company. However, now I realize that it will confuse users because they won't know whether to start a topic in the main "JapanSoc" section, or for the product "JapanSoc.com". Of course, I should have realized this before creating the product, but too late now. I'd like to delete the "JapanSoc.com" product, but I've not yet been approved as an employee and I'm assuming that's why I have no Admin panel and can't delete the product I created? Thanks in advance for your help.

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- Eric Suesz May 17, 2009 06:23
  
  Sorry for the delay in approving your claim. We try to do it quickly, but it can take a few days. I've approved your claim, so you should be able to get into the admin section.
  
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- Nick Ramsay May 17, 2009 06:34
  
  You guys work very quickly, thank you! I see in Admin I can set a product as a default for all topics, so no need to delete it after all. :)
  
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I created the company, "JapanSoc" and following other examples, I added products for "JapanSoc.com", "Blog" and "FAQ", the 3 main components of the company. However, now I realize that it will confuse users because they won't know whether to start a topic in the main "JapanSoc" section, or for the product "JapanSoc.com". Of course, I should have realized this before creating the product, but too late now. I'd like to delete the "JapanSoc.com" product, but I've not yet been approved as an employee and I'm assuming that's why I have no Admin panel and can't delete the product I created? Thanks in advance for your help.

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quitos June 25, 2009 19:16

Actually I found that some products you cannot delete even if they don't have any topics associated. After some testing (this is what I do at work anyways) I found that the products that have Related Companies associated to them cannot be deleted, regardless of topics. When they didn't have Related Companies associated they could be deleted.

Products should be deletable by admins when they don't have any topics associated, regardless of Related Companies. Furthermore, Related Companies should be deletable from products.

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Actually I found that some products you cannot delete even if they don't have any topics associated. After some testing (this is what I do at work anyways) I found that the products that have Related Companies associated to them cannot be deleted, regardless of topics. When they didn't have Related Companies associated they could be deleted. Products should be deletable by admins when they don't have any topics associated, regardless of Related Companies. Furthermore, Related Companies should be deletable from products.

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Jeff May 26, 2010 19:16

Could you please delete http://getsatisfaction.com/parkvu/pro... this was for a beta that closed 6 months ago

thanks!

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- miz_ginevra May 26, 2010 19:28
  
  Here's how to close up shop on a community that's out-of-date, but has user content in it.
  
  1. Set a message to the community to let your members know where they can find official support. You can do that here: http://getsatisfaction.com/pickteams/..., under "Participation Settings"
  
  2. Add links to where your customers can find you. You can do that on the same page under "Support Links"
  
  3. Remove your logo and products.
  
  4. Set the community participation status. You can do that here: http://getsatisfaction.com/pickteams/..., under "Participation Settings"
  
  5. Remove all the employees. http://getsatisfaction.com/pickteams/...
  
  We can also remove your community from "circulation" so that it ceases to be indexed by Google and doesn't show up in our internal search. I've done this.
  
  Please let me know if you have any questions.
  
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- Jeff May 27, 2010 22:19
  
  thanks Miz.
  
  I've done all of the above with the exception of 2 things.
  1) I was unable to remove one employee (access denied)
  3) I was unable to remove our product.
  
  thanks again for your help.
  
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- Jeff June 03, 2010 16:08
  
  Just wanted to bump this again. I'm unable to remove the product and think I need some GetSatisfaction intervention to delete.
  
  Appreciate the help removing this dead community.
  
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- miz_ginevra June 03, 2010 19:34
  
  you're all set.
  
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Could you please delete http://getsatisfaction.com/parkvu/products/parkvu_i2b this was for a beta that closed 6 months ago thanks!

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George P. July 16, 2010 22:13

I would like to remove a couple of products from our system. Can someone please tell me who to contact at GS to get this done since it sounds like it's still a manual process?

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I would like to remove a couple of products from our system. Can someone please tell me who to contact at GS to get this done since it sounds like it's still a manual process?

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Jonathan Puddle July 26, 2010 09:45

I'm surprised this is still a little mysterious. I've got some products that I can delete, and others that I can't, but there's no explanation available for why this is, and what can be done about it.

We created a Product for the beta testing of a new service, and once the service launched, we created a new Product for it. Now we'd like to delete the old Beta product, so that our users can clearly see which product to report their issues against. However I don't see Delete for the Beta product.

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- miz_ginevra July 26, 2010 18:47
  
  if you'll drop me a note at ginevra [at] getsatisfaction.com, I'll help you get it sorted out. I'm not sure if you need to remove your community completely, or just a product?
  
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- Jonathan Puddle July 27, 2010 08:48
  
  Thanks Ginevra, Morgan deleted it for me.
  
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I'm surprised this is still a little mysterious. I've got some products that I can delete, and others that I can't, but there's no explanation available for why this is, and what can be done about it. We created a Product for the beta testing of a new service, and once the service launched, we created a new Product for it. Now we'd like to delete the old Beta product, so that our users can clearly see which product to report their issues against. However I don't see Delete for the Beta product.

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Jay Harlow October 27, 2010 18:52

I have a product that was discontinued last year that I want to simply remove to avoid confusion. Yet I can't, presumably because there are some (very old) topics associated with it. I upgraded to a paid account specifically to do this, and it's pretty frustrating that my privileges over my own products are limited by user comments.

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- Ki October 27, 2010 19:40
  
  Jay, can you tell me which product it is that you want removed?
  
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- Jay Harlow October 27, 2010 19:43
  
  Zenbe Personal Mail (http://getsatisfaction.com/zenbe/prod...)
  
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What's the status of this question?

I have a product that was discontinued last year that I want to simply remove to avoid confusion. Yet I can't, presumably because there are some (very old) topics associated with it. I upgraded to a paid account specifically to do this, and it's pretty frustrating that my privileges over my own products are limited by user comments.

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Ki October 27, 2010 20:18

Do you want all of the topics associated with that product removed, or just disassociated from the product? If you remove the product, the topics will remain. Or, if you want, you can archive those topics, which will mean that they will not show up in search results or in the highlights view of your community homepage. However, they will still show up in your recent activity view but should be getting buried over time as new content comes in. People can still interact with archived topics, but they do not get bumped to the top.

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- Jay Harlow October 27, 2010 20:29
  
  I want to delete the product and all the topics, since it no longer exists. Is there a way to do that?
  
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Do you want all of the topics associated with that product removed, or just disassociated from the product? If you remove the product, the topics will remain. Or, if you want, you can archive those topics, which will mean that they will not show up in search results or in the highlights view of your community homepage. However, they will still show up in your recent activity view but should be getting buried over time as new content comes in. People can still interact with archived topics, but they do not get bumped to the top.

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Ki October 27, 2010 20:42

Yes - since you are on one of the paid plans, you have access to our moderator tools. You can go ahead and remove those topics and then delete the product. One other difference between archiving and removing a topic is that the poster will receive a notification that their topic was removed vs. archiving a topic, which does not create a notification. Sorry if I made this more complicated then it needed to be, and let me know if you have any other questions!

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Yes - since you are on one of the paid plans, you have access to our moderator tools. You can go ahead and remove those topics and then delete the product. One other difference between archiving and removing a topic is that the poster will receive a notification that their topic was removed vs. archiving a topic, which does not create a notification. Sorry if I made this more complicated then it needed to be, and let me know if you have any other questions!

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Jay Harlow October 27, 2010 23:03

Thanks, Ki.

So the only way to do this is to open up each topic, one by one, click "remove", select a category, type out a reason, and confirm? For two pages of topics? Am I missing a simpler way to do this?

It seems like there really ought to be a way to delete an entire product and all associated topics in one action.

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- Jay Harlow October 28, 2010 14:51
  
  Ki, I've removed all the topics but I'm still unable to delete that product. Is there something else I need to do?
  
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- Ki October 28, 2010 16:29
  
  I just deleted the product for you. Sorry for the delay, and please let us know if there's anything else we can do for you!
  
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- Jay Harlow October 28, 2010 16:31
  
  Thanks!
  
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Thanks, Ki. So the only way to do this is to open up each topic, one by one, click "remove", select a category, type out a reason, and confirm? For two pages of topics? Am I missing a simpler way to do this? It seems like there really ought to be a way to delete an entire product and all associated topics in one action.

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Morgan Sherwood October 28, 2010 00:35

@Jay - you're not alone. There have been a great deal of requests for bulk moderation actions, and we are in the process of getting those out to folks. But sadly, yes - at present you do need to remove them one at a time.

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- Jay Harlow October 28, 2010 14:50
  
  Thanks Morgan. Glad you're working on it!
  
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@Jay - you're not alone. There have been a great deal of requests for bulk moderation actions, and we are in the process of getting those out to folks. But sadly, yes - at present you do need to remove them one at a time.

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Songza Support November 22, 2010 18:08

We recently relaunched our product, Songza, and would like to delete the old product as the feature set has fundamentally changed. I currently can't delete the product I assume because it has too much action. How should we proceed?

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- Morgan Sherwood November 22, 2010 20:04
  
  This is most likely caused by the fact that this product was created prior to us moving over to Engine Yard. I've gone ahead and removed the older product for you.
  
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- Songza Support November 30, 2010 15:12
  
  Thanks Morgan. How do I go about removing all the old topics associated with that old product?
  
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- Ki November 30, 2010 22:34
  
  Unfortunately, those will need to be individually removed or archived. (We'd probably recommend archiving, so that users can still find their content if need be, but the topics will be removed from search.)
  
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What's the status of this question?

We recently relaunched our product, Songza, and would like to delete the old product as the feature set has fundamentally changed. I currently can't delete the product I assume because it has too much action. How should we proceed?

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Jon McCartie January 03, 2011 17:06

Looks like this is the place to request deleted products. Reading through this thread, it doesn't look like there's any easy way to do this, and all I see is an "Edit" button on my products.

Can someone at GS delete these products?
http://getsatisfaction.com/lifechurch...
http://getsatisfaction.com/lifechurch...
http://getsatisfaction.com/lifechurch...
http://getsatisfaction.com/lifechurch...
http://getsatisfaction.com/lifechurch...
http://getsatisfaction.com/lifechurch...

(associated topics can be removed too)

Thanks!

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- Morgan Sherwood January 05, 2011 01:23
  
  I can remove the products but unfortunately don't have a way to remove the topics associated with them.
  
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- Jon McCartie January 05, 2011 15:50
  
  That's fine. Thanks, Morgan!
  
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- Morgan Sherwood January 05, 2011 21:26
  
  You're welcome!
  
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Looks like this is the place to request deleted products. Reading through this thread, it doesn't look like there's any easy way to do this, and all I see is an "Edit" button on my products. Can someone at GS delete these products? http://getsatisfaction.com/lifechurchtv/products/lifechurchtv_youversion http://getsatisfaction.com/lifechurchtv/products/lifechurchtv_mobile http://getsatisfaction.com/lifechurchtv/products/lifechurchtv_blackberry http://getsatisfaction.com/lifechurchtv/products/lifechurchtv_church_onlinevideo_streaming http://getsatisfaction.com/lifechurchtv/products/lifechurchtv_youversion_android http://getsatisfaction.com/lifechurchtv/products/lifechurchtv_iphone (associated topics can be removed too) Thanks!

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Joel April 13, 2011 10:59

Same on my end. I only see the "Edit" button for the service I want to delete. Can someone at GS please delete the following?

http://feedback.reliefweb.int/reliefw...

Thanks!

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- Ki April 13, 2011 17:25
  
  Hi Joel. I've taken care of that for you :)
  
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- Joel April 14, 2011 07:54
  
  Thanks Ki! Looks good here.
  
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Same on my end. I only see the "Edit" button for the service I want to delete. Can someone at GS please delete the following? http://feedback.reliefweb.int/reliefweb/products/reliefweb_humanitarian_glossary Thanks!

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Jay Harlow April 28, 2011 14:40

Hi, can someone at GS delete this product for me?

http://getsatisfaction.com/zenbe/prod...

I've removed all the associated topics.

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- Jay Harlow May 10, 2011 19:20
  
  bump?
  
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- Ki May 10, 2011 23:27
  
  Thanks for the bump, Jay - I've deleted that product for you :)
  
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Hi, can someone at GS delete this product for me? http://getsatisfaction.com/zenbe/products/zenbe_blacktop I've removed all the associated topics.

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yusufk May 24, 2011 14:38

I could delete all but one product, which doesn't have a delete button next to it?

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- Ki May 24, 2011 18:30
  
  Hi there - just confirming you'd like me to delete this product for you: http://getsatisfaction.com/mtn/produc...
  
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- yusufk May 25, 2011 13:45
  
  Yes please!
  
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- Ki May 25, 2011 19:15
  
  Done!
  
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I could delete all but one product, which doesn't have a delete button next to it?

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Veronika Oesterle June 08, 2011 13:45

Hi!

Could somebody please delete the Expertaneous product within our Expertaneous Community? We've switched the community from using the company name and then going into the depth with the product directly to the product and would now like to delete the product.

Also is there a possibility to reset the statistics? Since we rebootet the community we don't have any content in it but the stats say there are 41 topics already... this might cause some unnecessary confusion for our users!

It would be great if this two points could be fixed!

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- Ki June 08, 2011 16:04
  
  Hi Veronica. I went ahead and removed that product for you. We don't currently offer the ability to reset those statistics since keeping a record of activity in a community is in line with our belief in transparency and integrity of content. However, you're always welcome to post that suggestion as an idea in our community. :)
  
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- Veronika Oesterle June 09, 2011 07:09
  
  Hey Ki!
  
  Thank you very much for the quick response and help!
  
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What's the status of this question?

Hi! Could somebody please delete the Expertaneous product within our Expertaneous Community? We've switched the community from using the company name and then going into the depth with the product directly to the product and would now like to delete the product. Also is there a possibility to reset the statistics? Since we rebootet the community we don't have any content in it but the stats say there are 41 topics already... this might cause some unnecessary confusion for our users! It would be great if this two points could be fixed!

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Samantha Ai July 10, 2011 05:00

Hi Ki,

We are starting a new company and thought we would use an old GSat account that one of our team had, we renamed the account, but can't seem to delete all the old content. Any suggestions?

Samantha

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- Ki July 11, 2011 17:22
  
  Hey Samantha. Can you post the url for the community you are wanting to re-purpose? Usually we recommend starting a new community if it is for a new company, but I'm happy to take a look and see what's best in this scenario.
  
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- Samantha Ai July 11, 2011 17:25
  
  http://getsatisfaction.com/heartbeat I am an admin. If starting over is easier, I can do that. Thx
  
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- Ki July 11, 2011 17:43
  
  Yeah - since there is some user-generated content in that community, I would recommend starting a new community. Please let me know if I can help with that process at all :)
  
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- Samantha Ai July 11, 2011 17:48
  
  Should I change the name of the community first?
  
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- Samantha Ai July 11, 2011 17:49
  
  I changed to http://getsatisfaction.com/findmefit
  
  Next steps?
  
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- Ki July 11, 2011 17:53
  
  No, I wouldn't recommend changing the name of the existing community, I'd recommend starting a brand new community for the new company, by starting here at our plans page: http://getsatisfaction.com/plans
  
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Hi Ki, We are starting a new company and thought we would use an old GSat account that one of our team had, we renamed the account, but can't seem to delete all the old content. Any suggestions? Samantha

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