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Offer "sticky" or "featured" topics.
Official
Response
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EMPLOYEE
2So there is a way to "hack" some sticky topics right now. We currently do it in our community as does Posit Science. You can use the "Additional Support Links" area in the right column to link directly to specific topics in your community that you want to draw visitors' attention to.
If you go to our Community home page, you'll notice a couple of links in our right column that do this. "Video Tutorials" links to our product "Video Tutorials" which is associated with a bunch of topics that each host a video tutorial, screencast, demo, etc. And "Community FAQs" links to a product we created called "FAQs" which has been associated with a selection of FAQ topics.
If you visit the Posit Science community, you'll notice that several of their Additional Support Links go to specific topics or categories of topics based on a tag. For example, click on "Switch Computer / Multiple Computers".
The way you achieve this is by being an Admin in your community and going into your Admin section. Click on "Company Details" and then on "Support Links". In the "Add more links" drop-down, select "Other" and then give the link the title you want and paste the appropriate URL in.
I hope that helps fill the need a bit in the meantime!
Promoted
Responses
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I’m
confused
5Frankly, the ability to make a sticky topic is a feature in even the most basic of community forums. I'm shocked a service that has as many amazing features as GetSatisfactions wouldn't offer this.
FYI the design of the Additional Support Links does not make the links stand out enough/draw the eye to them to make them work as effectively as they could (particularly if they are going to be a workaround for Sticky Topics.) -
3Any idea when the sticky posts that were in "alpha testing" a year ago will be released?
We need them soooo badly. We have such a large community and so many duplicate threads. If only we had the ability to put the currently unfixed issues at the top of the list, that would be soooo great.
Thank you! -
![Josh C. [SU3]](https://s3.amazonaws.com/satisfaction-production/public/uploaded_images/6182592/1111_medium.jpg)
3Ahhhh. We need sticky posts/topics like yesterday. C'mon gang. Its been a year since this appears to have first been requested.
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Hi Sherrie,
You can make a reply "sticky" but we don't currently have a mechanism for making a post sticky. If you're a company rep you can use the "Company Update" topic type to post that topic on your company home page which might partially solve the issue for you.
Can you describe your need a bit more?Comment -
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I am a company rep in GS and we got this question from our users a couple of times. They see a post (be it a question or an idea shared), and they suggest to make the thread/post sticky. And I just wanted to see if there is a way in GS to do so.
Thanks for your reply. I will look into your suggestion.
Sherrie -
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I’m
hopeful
1Hi, this would be a super helpful tool to have on hand for company updates. Would love to hear if there is a plan to implement in the future. -
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I've shared this with the product team - I'm working on pulling together a community-manager focused release to help get some of these ideas and bugs all bundled together for maximum awesomeness. Stay tuned. ;)
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we're getting closer, but it's a tough change! I'll update over here once we've rolled it out.
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3Ahhhh. We need sticky posts/topics like yesterday. C'mon gang. Its been a year since this appears to have first been requested.
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I'm with Josh. Sticky's are desperately needed on certain GetSat sites!
Hopefully the "kinks" don't take another year to work out! -
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Agreed.
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Sadly no.
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:( Thanks for the reply.
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I do think there is room for a "sticky" if we just arrange things a little and have them on the left side bar or the right side bar maybe in a smaller text.
FAQ would be ideal.
I did a very quick and rough example here but you get my drift lol
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I’m
wanting so badly to help.
I seems to me that a large percentage of the threads pertaining to Facebook are people with the same problem.They feel they have had their account mistakenly disabled and can't figure out to contact any sort of customer service.I think it would be helpful to the Facebook community if you had a topic stickied at the top of the forum reserved for Facebook contact information .Kinda like I did here but with less ridiculous spelling and grammar.
http://mafia-taskforce.info/viewtopic...
In fact you can copy the whole post and put your name on it for seven bucks.
This reply was created from a merged topic originally titled
A stickied topic about contact info for the Facebook forums.. -
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1Whats going on with stickys? This "alpha" testing is taking forever. :)
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I'd really like the capability, as an admin, to "sticky" a subject so it either sits on the side bar of the hub or appears at the top of all feeds regardless of stars or votes up. It would really come in handy when I have an important subject that I need all users to see/address.
This reply was created from a merged topic originally titled
"Sticky" Feature.-
Absolutely, currently I'm trying to "sticky" a post about abusive language and behaviour etc.
Another related issue is once I write an 'announcement' I don't necessarily want folk commenting on it. I just had to remove a content from my "attacks on staff will not be tolerated" post because it dilluted and redirected the content of the post.
Sticky posts and closed threads please :-) -
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I am in the EXACT same boat. I want to post guidelines and basically just have the ability to keep important info at the top of our page.
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2I'd like to be able to set a community update to be the 'rules' or 'guidelines' topic for people posting things. An example of this would be for [this], as it is only linked on the right side of the main page of Mojang. I would much rather it be linked on every single page, and at the top somewhere(under the company logo, or above the search).
This reply was created from a merged topic originally titled
Creation of a 'rules' or 'guideline' topic which is displayed on each page.. -
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I’m
disappointed
1Lack of "sticky" topics will likely be a deal breaker for our company. -
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This reply was removed.
see the change log -
I think this is a pretty clear indication of the spam problem you guys have. -
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This reply was removed.
see the change log -
Is there any update to this? How did the Alpha testing go? -
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I’m
unsure
Hejhej!
Is it possible to pin a certain topic, info page or similar to the top of the topic list? Maybe globally, maybe seperately for problem, idea, question, etc. That way, new users could be better directed to the search function, how to avoid common errors when posting on GS etc. If there is no such function yet, please consider this as an idea/feature request.
This reply was created from a merged topic originally titled
Function to pin 'read me' or 'read first' topics on top?. -
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1Would love a 'Sticky' option, has there been any movement on this? -
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How can you anchor a question so that it always shows up first on the list under FAQ's? In other words, any way to override the ranking based on quantity?
This reply was created from a merged topic originally titled
How can you change the order in which questions appear?. -
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1any news on this? I find it crazy that a forum such as this can't offer "sticky" topics, it's a general necessity for many forums.
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EMPLOYEE
2So there is a way to "hack" some sticky topics right now. We currently do it in our community as does Posit Science. You can use the "Additional Support Links" area in the right column to link directly to specific topics in your community that you want to draw visitors' attention to.
If you go to our Community home page, you'll notice a couple of links in our right column that do this. "Video Tutorials" links to our product "Video Tutorials" which is associated with a bunch of topics that each host a video tutorial, screencast, demo, etc. And "Community FAQs" links to a product we created called "FAQs" which has been associated with a selection of FAQ topics.
If you visit the Posit Science community, you'll notice that several of their Additional Support Links go to specific topics or categories of topics based on a tag. For example, click on "Switch Computer / Multiple Computers".
The way you achieve this is by being an Admin in your community and going into your Admin section. Click on "Company Details" and then on "Support Links". In the "Add more links" drop-down, select "Other" and then give the link the title you want and paste the appropriate URL in.
I hope that helps fill the need a bit in the meantime! -
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2This lack of tooling to manage important memes is probably going to drive us off of GS... =(
Additional Support Links just doesn't cut it. -
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I’m
sad.
1Additional support links are fine and well, but having some space above the section where people type in new topics, is crucial. Sticky topics or just custom text would help so much in reducing duplicate topics. Half of my work on GetSat is simply to moderate similar topics, merge, cross-link. I have the feeling that GetSat makes it easier for people to post a new topic, than to search for existing content.
Bottom line: please, please offer at least the option to glue topics to the top of the list soon. -
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3Any idea when the sticky posts that were in "alpha testing" a year ago will be released?
We need them soooo badly. We have such a large community and so many duplicate threads. If only we had the ability to put the currently unfixed issues at the top of the list, that would be soooo great.
Thank you! -
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I’m
confused
5Frankly, the ability to make a sticky topic is a feature in even the most basic of community forums. I'm shocked a service that has as many amazing features as GetSatisfactions wouldn't offer this.
FYI the design of the Additional Support Links does not make the links stand out enough/draw the eye to them to make them work as effectively as they could (particularly if they are going to be a workaround for Sticky Topics.)-
Pretty much all the users in the community I'm a moderator on miss the Additional Support Links section altogether.
There is at least 1 new thread every day that would be solved/answered if we were able to sticky a topic, instead of having to rely on a list of links on the side of the page.
This feature is a must, and I'm just as surprised as everybody else that this feature isn't implemented here. -
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We're starting to get this problem too. Time spent replying to support requests that could have been sorted out by being visible as a sticky is starting to get a little frustrating.
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I’m
In a state of disbelief
Not to mention it makes us look bad to our customers seeking support. I'll post a link to an FAQ or another answer that deals with their question and they write back asking why I don't make it sticky so they don't waste their time.
Even our customers assume that Get Satisfaction has some sort of sticky functionality.-
Thank you for that feedback, Joshua. It is great to hear detailed reasons why customers want this feature.
For clarity, I am going to change the status of this idea because it isn't in the current short term plan for our team. -
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I've seen the users of particular communities (mojang and to a lesser degree, LBP) use "bump" replies/comments in order to try to keep particular topics at the top of the list.
The problem with this is they end up with 95% of a topic littered with "bump" posts. Worse, in the case of FAQ-type threads it ends up drowning out any supplemental information the original author has added, or conceals any meaningful dialog regarding the topic with rubbish posts. Now, in LBP we're gone so far as to request users do not bump at all; in Mojang -- of which I'm only a customer -- they have several topics that really need to be more visible. I did recommend to the Mojang folks to use the workaround solution Amy presented, however I still feel they need something that is much more visible long-term.
Thanks. -
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I’m
disbelieving that this forum lacks such a basic function
2As a champ for a company using this forum I find it increasingly frustrating answering the same questions time and time again, when all that is needed is a 'sticky' function which would reduce duplicity by around 70%.
I'm seriously thinking of suggesting that the company move to V-Bulletin which has all the functions of GS and a lot more besides, including sticky features.
I just don't understand why GS are dragging their feet introducing something that their customers are crying out for???? -
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I have to agree with the rest of the folks in this forum. It seems that most forums allow for Sticky Posts - keeping the important posts up on top. Even the ability to reorder or "move to top" on a post would be a great work around in the short term.
Just wanted to add my 2 cents.
Thanks! -
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I’m
frustrated growing to angry
There are a few features so basic to this type of service that I am not sure how you could develop a product in this space and miss them. Between no sticky notes and no PM system it seems like you don't even care about things that are very important to your users. -
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