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How do we inform users about the notification process?
(Posting on behalf of Otir, a new user...)
Otir just posted a new question to the Seesmic forum, but was not sure if/how/when she would know that her question had been answered. I let her know that she'll receive a notification from GetSatisfaction, and *then* her new question was where the notification would go to.
I let her know what the default was, and that assuming she had not changed the default, she would get a notice in her email box with comments/answers to her post. So the lingering question is: What's the best way to let users how notifications work? Maybe in the popup box that comes after submitting a new topic? Tell them when/where to look?
Otir just posted a new question to the Seesmic forum, but was not sure if/how/when she would know that her question had been answered. I let her know that she'll receive a notification from GetSatisfaction, and *then* her new question was where the notification would go to.
I let her know what the default was, and that assuming she had not changed the default, she would get a notice in her email box with comments/answers to her post. So the lingering question is: What's the best way to let users how notifications work? Maybe in the popup box that comes after submitting a new topic? Tell them when/where to look?
I’m pretty sure this is simple to address
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Inappropriate?Hmmm. Well, we do mention that we'll send you updates by e-mail when you sign up, but I suppose that this might not be clear enough. Maybe -- if this isn't too difficult -- we could put a notification after a user posts their first topic. Like we do for new features notices:
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