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I’m
indifferent
How does Get Satisfaction compare with UserVoice?
Will either you or UserVoice have the courage to compare your main strengths and weaknesses?
Official
Response
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Hi Jeff,
While superficially similar, UserVoice and Get Satisfaction have very different solutions. We're fans of each others' services and even party with each other when we get the chance :-). UserVoice explains their particular focus on their Web site [http://uservoice.com/differentiators]:
"UserVoice allows your customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time. When a customer creates an account, they are given 10 votes they can use as they see fit."
Put simply, they've created a voting currency for users to help companies prioritize ideas. This is the unifying concept of their system. I recommend browsing their very informative site for more details: http://uservoice.com
Get Satisfaction is different. We harness outcome-oriented conversation to transform the full lifecycle of customer support: questions, problems, ideas, praise. Based on this public, structured discussion, we deliver:
- Dynamic FAQs, where employees' official responses or user voted answers are promoted to the top of the page; question intercept widgets can then leverage those answers to reduce repetitive support inquiries by up to 80%.
- Collaborative problem-solving, where employees or fellow customers provide help through the problem-resolution process, and the public solutions become part of a live knowledgebase
- Organized feedback and ideas, using an open, less game-based voting system (i.e. no vote limits)
- Customer sentiment tracking, where we capture the sentiment of users over time to measure the organization's efforts. We also help collect and sort testimonials/praise.
The reason this works is that we're a "Switzerland for Customer Service," a shared space for organizations and their customers to come together with a common purpose (see the Company-Customer Pact: http://www.ccpact.com/)
The other distinction is that Get Satisfaction has a network model. This means we make it easy for users of one product to get help with related products and services from within the same system. In a world of such highly interrelated products, we see this creating more collaboration across organizations, encouraging accountability and the free flow of information. And each person can easily keep track of the support interactions they're having across all their products and services (see screenshot below).
I hope this helps clarify a bit. Please feel free to dig deeper if I missed something you want to know more about.
EMPLOYEE
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Hi Jeff,
While superficially similar, UserVoice and Get Satisfaction have very different solutions. We're fans of each others' services and even party with each other when we get the chance :-). UserVoice explains their particular focus on their Web site [http://uservoice.com/differentiators]:
"UserVoice allows your customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time. When a customer creates an account, they are given 10 votes they can use as they see fit."
Put simply, they've created a voting currency for users to help companies prioritize ideas. This is the unifying concept of their system. I recommend browsing their very informative site for more details: http://uservoice.com
Get Satisfaction is different. We harness outcome-oriented conversation to transform the full lifecycle of customer support: questions, problems, ideas, praise. Based on this public, structured discussion, we deliver:
- Dynamic FAQs, where employees' official responses or user voted answers are promoted to the top of the page; question intercept widgets can then leverage those answers to reduce repetitive support inquiries by up to 80%.
- Collaborative problem-solving, where employees or fellow customers provide help through the problem-resolution process, and the public solutions become part of a live knowledgebase
- Organized feedback and ideas, using an open, less game-based voting system (i.e. no vote limits)
- Customer sentiment tracking, where we capture the sentiment of users over time to measure the organization's efforts. We also help collect and sort testimonials/praise.
The reason this works is that we're a "Switzerland for Customer Service," a shared space for organizations and their customers to come together with a common purpose (see the Company-Customer Pact: http://www.ccpact.com/)
The other distinction is that Get Satisfaction has a network model. This means we make it easy for users of one product to get help with related products and services from within the same system. In a world of such highly interrelated products, we see this creating more collaboration across organizations, encouraging accountability and the free flow of information. And each person can easily keep track of the support interactions they're having across all their products and services (see screenshot below).
I hope this helps clarify a bit. Please feel free to dig deeper if I missed something you want to know more about. -
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I’m
thankful
That's a great answer, and helps me understand the products even more clearly.
Its great to have choices like this, thanks for all the work you put into it, and listening to your users to help make your product better -
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I’m
happy
Yes, thanks for this informative response. We've recently committed to Get Satisfaction and replaced our FAQ with your widget.
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Just saw that you gave a response to this Jeff. We're on GS too, but we're a bit of trouble handling too many topics. We'll see if they allow a merge tool at some point.
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I’m
happy to be launching TimePoke soon!
Thor, thanks for that response. Made going with Get Satisfaction a more comfortable choice. -
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I’m
very satisfied
Excellent response -- I am looking at implementing both uservoice and getsatisfaction right now...-
Great! Let us know if you have any questions.
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I’m
excited
1Just tweeted this BRILLIANT response! #abundanceeconomy #collaboration vs #competition.
"We even party at each other's parties".
Yeah, add a virtual cheers from me, next time!
A strong user voice, in search to get satisfaction from the things I CHOOSE to USE, carefully and conscious, with conscience...
Peace,
Anders
http://twitter.com/sliceonline/status... -
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I’m
gonna buy this product
So informative.. Thank you so much - I'll tweet this one -
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I’m
happy
Great answer, thank you!! -
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I’m
Glad that this question has been answered
That's a very good response but it may have a slight bias on it. Although I am convinced that get satisfaction is by far better. -
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I’m
happy
Excellent response. I completely agree.
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I’m
not a modern major general
another set of useful distinctions
http://answers.onstartups.com/questio...
blind clicking is not cool
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I’m
thankful
1Thanks for the comparison. It helped our decision process.
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I’m
excited
Thanks for the comparison -
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This reply was removed.
see the change log -
Very helpful for right decision.. -
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This reply was removed.
see the change log -
This reply was removed.
see the change log
Wow! Please don't write like that. It makes me want to cancel my GetSatisfaction subscription. The corporate double speak is disrespectful to your customers. You aren't Microsoft, Oracle or IBM. Why do you want to talk like them?