How to add a company/product to my favorits?

Can I add that I think this is very, very silly.

I have 9 companies on my dashboard, and (a few months later) I wanted to add Postbox to the list. I looked around for almost an hour trying to figure out how to do it. If the only way to do it is to rate the company, then that is dopey in two ways:

1. I am at the moment thinking about using Postbox. From a distance it looks fantastic but I want to explore the existing questions and answers, maybe add a question or two of my own, BEFORE deciding whether to commit to it, at which point I will be in a position to rate it;

2. If rating a company or service is the only way to add it to my favorites, then it should say so. You should say something like "Rate the company to add it to your favorites. You can always come back and change the rating as your experience grows".

The current process is either not intuitive or (in my specific case) counter-intuitive - and it would be simple to fix. The sentence in quotes, or something similar, would make the whole process transparent.

And it goes without saying that i am only bothering to mention this at all because Get Satisfaction is a very good idea done very well. And I like it a lot :)

Cheers
Owen

I fully agree with Owen and others who have brought up this issue.

At least improve the messaging so its obvious that one has to rate a company in order to add it to the favorites. Also, what am I rating, the company and its product or their support participation/quality on GetSatisfaction.

Kai

P.S. How come GetSatisfaction got added without having rated it :-) It only adds to the confusion.

Ditto. I found this totally unintuitive and had to search in the Get Satisfaction help topics to figure out how to do it. Good thing someone else had already asked and the question had been answered. But it's such a common thing to want to do that people shouldn't have to search for help for it. And I was trying to add a second company whose products I've already been using and for which I've already posted Get Satisfaction problems, praise, and ideas. But it didn't show me a clear way to add it to my favorites.

Another reason this is confusing is that the first company I ever used Get Satisfaction to report bugs on (and the reason I signed up for a Get Satisfaction account in the first place) already shows up in my Favorites list without me ever having rated it.

I find the whole rating system so entirely subjective that it's not worth my time to mess with it. (I can only rate a company in relation to how I use it and with regard to how other companies I use perform that task. That's not something that is likely to be useful to anyone else since assigning an arbitrary number doesn't explain any of what went into determining 'that' arbitrary number instead of a different one.) Still, I'd like an easy way to keep track of what's going with the companies that I do use.

I am in full agreement with Owen (and others) that we should be able to 'favorite' a company without first having to rate it.

Put one of these buttons on the page:

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| Add to My Favorites! |
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Btw: if anyone cares,the current method make perfect sense to me.