How to add employees and manage their roles

To add employees to a community and manage their role, you must be an Admin for your community here on Get Satisfaction.

The Employees & Roles page of the Admin section is where Admins can add employees, invite employees, assign roles and edit roles.



To add employees, use the "Invite an Employee" feature. Use the same email address that is associated with the person's Get Satisfaction user account. Once you click the button, they will automatically show up in the list above and then you can select the correct role for them.



If they don't yet have a Get Satisfaction user account, you will be prompted to invite them.



Or, if you want all users who register on Get Satisfaction with an email address from your company or organization to automatically be added as employees to your community here, you can add your email domain.



If you're unable to complete the instructions for adding your domain, you can email us at support [at] getsatisfaction [dot] com and we can add it for you.

There are three levels of employee roles:

1. Employee = An Employee badge is attached to their avatar in your Get Satisfaction community so that users know that they have an internal perspective. They do not have access to other tools or the Admin section. They can not mark a reply as the "Best answer from the company" or set the status on topics.

2. Official Rep = An Employee badge is attached to their avatar in your Get Satisfaction community and their topic posts and replies within your own community are accompanied by an Official Rep title which indicates that they are an official voice of the company. They can set their own replies and other employee replies as the "Best answer from the company" and can set the status on topics. If you have a Manage plan (or higher), they have access to the moderator tools.

3. Admin = Same controls and advantages of an Official Representative. They also will have access to the Admin section. Only Admins can add, edit and remove employees.