How we moderate

Get Satisfaction sees many thousands of topics added across thousands of companies each day. We have necessarily evolved our approach to moderation as we've grown.

While we like to lead by example (and through statements of purpose like the Customer-Company Pact), our philosophy is to provide the tools for communities to police themselves. We only intervene when content has been flagged -- usually by multiple parties. Get Satisfaction is a place to achieve positive outcomes by fostering collaboration, and when it breaks down into name calling, harassment, or all-out negativity, we won't hesitate to remove topics.

As a general rule we will not debate our moderation decisions. We stand behind our decisions. If a topic has been removed, and a user disagrees, we encourage them to re-post their original issue in a more positive, outcome-oriented way. This is a far better use of everyone's time than debating moderation actions ad infinitum.

If particular users ignore our Community Guidelines and the intent of this space, we will close their user accounts.

Our intention with these moderation policies isn't ever to punish people using our service, but rather to re-frame conversations so parties with disagreements can hopefully move toward positive resolutions.