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I'm not getting my reset password email.
I'm not receiving my reset password email to my company email. It's [private info removed] and I've tried twice. Help?
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Sorry to hear this. Since it involves a password, I'll contact you via email and we'll try to get this figured out for you.
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Inappropriate?Eric - I'm having EXACTLY the same problems. Is there a more universal issue? It's not hitting my spam and all other emails to the same email address are working fine.
I’m frustrated
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Inappropriate?I think I have discovered why this person wasn't receiving an email, and I don't believe it's related to how our system functions. Let me check further. I will send you an email to confirm.
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Inappropriate?Eric, the email I'm using right now is NOT the one that I'm trying to reset the password for - I've had to sign up with another email account for the time being simply to be able to log this support issue.
However, confirmation emails for this email account have turned up ok.
The email address that I'm having problems with is the same as this one but with a dot instead of the underscore.
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Inappropriate?Interestingly, then, you may, in fact, have the same problem as this other person. There are two email addresses attached to your account: http://getsatisfaction.com/people/dar...
One is primary and one is secondary. It may be that verification emails are going to an address you hadn't anticipated. I will send you an email with more info. -
Inappropriate?Thanks Eric, that makes sense. Sadly, I don't use what I think is the other email address.
I didn't get an email from you though - could you remove any that doesn't match the details I gave you before (the email address of this account with underscores replaced with dots)?
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Inappropriate?I have the same problem - I had to sign up again with another email address in order to post this. What I thought was my password won't work and I've tried multiple times to follow the instructions to reset password, but I haven't gotten an email. I have no trouble getting emails to that address from Get Satsifaction to inform me a thread I was following was updated. This shouldn't be so difficult!
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This solves the problem
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No response to this problem yet? I've obviously made a new account at this point but I want to use the old email address and be able to respond to my old posts using the other account. -
Inappropriate?Ellen, I only see one account for you. Feel free to email me at eric [at] getsatisfaction [dot] com and I'll do what I can to help
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