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I'm not receiving notification of new topics
I work for SynthaSite. I have not received an update of new topics for our company for the last three days (and I know that there have been new topics).
I've checked my email notification settings and they haven't changed. The notifications had been coming in fine up until a few days ago.
Any ideas on how I can fix this? It's rather important for my job that I be notified of new queries.
I've checked my email notification settings and they haven't changed. The notifications had been coming in fine up until a few days ago.
Any ideas on how I can fix this? It's rather important for my job that I be notified of new queries.
I’m frustrated
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Inappropriate?Ruth,
Could you check and see if any of your co-workers are receiving these emails? If so, could you forward the full text plus headers of one of those to me? (scott@getsatisfaction.com)
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Looking at synthasite's mailing setup, I see that you are using hosted gmail. Perhaps you accidentally filtered out email coming from getsatisfaction? A couple weeks ago, we changed the sender address of those messages, are you by any chance only allowing certain senders to reach your inbox? -
Inappropriate?Thanks for the quick response. My co-workers are receiving the emails. I'll ask one of them to forward one to you.
I haven't set any filters on my email account, but I'll double check. I've been receiving GS updates for the last couple of weeks, it's only been the last few days, as far as I can tell I haven't changed anything.
I’m undecided
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Inappropriate?Hi Ruth,
With your co-worker Monique's help, I've tracked down the bug. It's going to take a little bit for me to fix the issue.
I'm going to walk into work now, so that should take me 10 minutes and then I should be able to get this fix done in about 30-45 minutes. I'll report back here when I get the fix deployed.
Sorry again for the frustration.1 Comment
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This answers the question
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LOL You are just like me - doing support before going to work! How we ever actually get to work is a miracle :-) I am busy talking to San Francisco from Cape Town now - our day ends as theirs begins. This monster never sleeps! -
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Inappropriate?Alright, I just posted a test topic (and then deleted it) in synthasite, hopefully you received the notification.
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Inappropriate?Yes, I did, thanks Scott.
I have to say, it's a change for me to be on the other side of the support desk lol.
Have a great day, and thanks for the quick repair.
Ruth
I’m thankful
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Inappropriate?You are more than welcome, Ruth. Thanks for reporting this issue.
EMPLOYEE
