Image update isn't smooth nor intuitive
Hi Get Satisfaction team,
I have some complaints about the image update.
(Only the "update", not the uploading in the first place.)
1. I can't add an image to an already created company. Huh?
2. If want to add an image to a product, I'm presented with the "choice" of "Update image" and "Save" (plus the "Save product" down there...), so what to choose?
Ok, one might know, that as he has clicked "Update image" in the first place, it must be "Save", but that's not clear nor intuitive! The "Update image" and "Save product" should be greyed out and (if possible) non-clickable after clicking "Update image" the first place!
This way it would be clear what to click and what not.
3. When uploading an image as addition, I'm never routed back to the products & services, but always presented with a stupid string, looking like that:
Please correct this behaviour! (IE 7 currently...)
Thanks for listening.
Kind regards.
I have some complaints about the image update.
(Only the "update", not the uploading in the first place.)
1. I can't add an image to an already created company. Huh?
2. If want to add an image to a product, I'm presented with the "choice" of "Update image" and "Save" (plus the "Save product" down there...), so what to choose?
Ok, one might know, that as he has clicked "Update image" in the first place, it must be "Save", but that's not clear nor intuitive! The "Update image" and "Save product" should be greyed out and (if possible) non-clickable after clicking "Update image" the first place!
This way it would be clear what to click and what not.
3. When uploading an image as addition, I'm never routed back to the products & services, but always presented with a stupid string, looking like that:
"/uploaded_images/1234/5678/imagename.jpg"
Please correct this behaviour! (IE 7 currently...)
Thanks for listening.
Kind regards.
1
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Inappropriate?You can't change or re-upload a new image to a company unless you are a company employee. We give that control to the employees of a company, and we always hope that companies will want to be good stewards of their community space. That's not always the case, and sometimes they'll neglect to include a logo, for example.
The product image upload is a two-step process. You'll need to upload the image and also press save. That isn't as clear as it could be. Your idea would probably help make this more clear.
I'm not sure about this last one. It's an IE bug that I'll share with the development folks.
I’m me
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Hey Eric, sorry this bug with the URL happens in Mozilla Firefox v.3.0.1 too!! So not a IE-only problem! -
Inappropriate?Hi Eric,
thanks for your quick answer.
1. I can understand the company issue, especially for the "re-uploading" dangers! Maybe I put it a little different: In my case, there was no picture yet.
Maybe you'd approve it in that case. Or/And: If you'd just add a "if / then" process behind it, it would be only possible to upload a "new" image for normal users, IF there is no other image yet! In any other situation that would be only possible for company reps.
2. Of course the image upload is a two-step process necessarily. :) And as said, one can improve this, maybe by even hiding the other, in step 2 unnecessary, buttons.
3. Yeah, it seems. I can't stick to one browser unfortunately, sorry. ;D
I’m happy
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