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I’m
undecided
Import arbitrary comment into Zendesk?
Can I suggest the ability to import an arbitrary comment into Zendesk? We have discovered that the person who starts a topic is sometimes not ultimately the person who needs a ticket opened. Also, sometimes one person will bring up a specific issue that requires us to track in Zendesk, and a few other people will "me too" with the same problem, but there is no easy way to import the "me toos" into Zendesk as well.
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I’m
hopeful...
agreed. many times the replies are either incidents of the same problem or related problems that require their own zendesk ticket. I would recommend giving the option of importing replies as:
- new zendesk tickets
- incidents of the problem already posted to zendeskComment -
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Is there any feedback from GS or Zendesk on this feature? I continue to run into topics where the ability to select which specific user contributing to a thread might need the actual help.
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Hey - let me find one of our ZD experts to weigh in on this one.
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CHAMP
