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EMPLOYEE
Is Earthlink on Get Satisfaction?
Overheard
from a Twitter post by
alizasherman
alizasherman
Am I the only one who thinks Earthlink SUCKS?! Transferred 4x so far, no help. Are they on http://getsatisfaction.com ? Looking right now.
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
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Inappropriate?There is a section for Earthlink on Get Satisfaction, but no company reps have joined us yet. I'll reach out and see if they want to join us right here: http://getsatisfaction.com/earthlink
Good luck!
I’m a former Earthlink customer
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Inappropriate?I ended up being transferred 7x, one of those times to a stupid voice menu system. Luckily, a guy named "John" from their Web hosting division stayed on the line with me for about 4 of those transfers until he was sure I was being sent to the right person.
Then the senior sales rep kept trying to upsell me, pulling out all the stops to get me to keep paying the most money for unnecessary services. I finally yelled at her to provide me with exactly what I asked for and she did, reluctantly.
I’m frustrated and disappointed
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Inappropriate?Just for the record, after paying for a dialup account ($21.95) for many years WHEN I HAVE NOT BEEN USING DIALUP FOR YEARS (have had a Mindspring/Earthlink account since around 1999, stopped using dialup around 2001):
1. Called the 88 number, was connected after saying "I'd like to change my dialup account" to tech support. They could not help me. Transferred me to...
2. Customer service. They could not help me could not help me switch from a dialup account to an email account. This had to be done by a senior rep.. Transferred me to...
3. Web hosting. John said he would connect me to the right person because he could not help me. Transferred to...
4. Customer service. Again. They could not help me switch from a dialup account to an email account. This had to be done by a senior rep.. Transferred to...
5. A voice menu. It could not help me. Selected Dialup customer service. John helped me navigate it but we got it wrong several times.
6. Jess at Dialup customer service said she could not help me switch from a dialup account to an email account. This had to be done by a senior rep. Finally transferred to...
7. Christine, a senior rep with the POWER to cancel my dialup account. She proceeded to read from a list of additional, pricey services that I did not need or want until I finally shouted STOP TRYING TO SELL ME THINGS. ALL I WANT IS TO RETAIN MY EMAIL ACCOUNT, TO NOT AFFECT MY HOSTING ACCOUNT IN ANY ADVERSE WAY, AND TO CANCEL DIALUP WHICH I DO NOT NEED.
What a freaking nightmare.
I’m PISSED
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Inappropriate?I think Earthlink sucks too but I'm afraid of losing my email; cuz it's everyone's way to reach me...all my signage would have to be pulled. oye!
I’m flussthsterred--like Shelly on Southpark!
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Inappropriate?Are you on their $3.95 plan for email? That sure is a big difference from the other plans they were trying to sell me.
I’m calmer now.
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Inappropriate?Just to clarify Eric's probably-too-subtle hint: You'll probably want to have your discussions about EarthLink in the forums at this URL: http://getsatisfaction.com/earthlink
Any company reps from EarthLink that start participating on GetSatisfaction will probably only look for conversations over there (as well as other EarthLink users). This forum is about the GetSatisfaction service itself (i.e. questions/issues/suggestions about the way the GetSatisfaction website works). Continuing your discussions here just means you'll have to copy paste anything interesting into that other forum later on.
I’m bemused
