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Is the private data authorization page supposed to be scary and confusing?
I recently posted a question to another companies get satisfaction forum and was prompted to authorize them to access my private get satisfaction data with this message
The "access your private Get Satisfaction data" part sounds scary. What does it mean? What is "private Get Satisfaction data"? And what does "change your Get Satisfaction profile settings via them" mean?
We need your approval!
Hello Nathan Collins,
Buxfer's Help Center would like you to grant them the ability to use your Get Satisfaction account on their website. Giving this authorization will allow you to post Get Satisfaction topics and replies on Buxfer's Help Center's site, as well as change your Get Satisfaction profile settings via them.
Agreeing to this means allowing Buxfer's Help Center to access your private Get Satisfaction data for the purposes of posting to their site, so only allow access to sites you know and trust!
The "access your private Get Satisfaction data" part sounds scary. What does it mean? What is "private Get Satisfaction data"? And what does "change your Get Satisfaction profile settings via them" mean?
I’m confused
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Inappropriate?Well, yes, it is meant to sound a little scary. We take privacy seriously, and we want you to know that if you agree to let a company access your Get Satisfaction account data, then they would potentially be able to view everything you can view about your account -- your account details, for example.
Myself, I pretty much put everything out there, but other people like to keep those kinds of details private. For an example of your account details, visit your dashboard and click on "edit your profile, employment, and account details".
The companies who are using Help Center are simply focused on making your sign-in process easier, but we always want point out that if personal privacy is your most important issue when you're online, then you may not want any other services to access your account. As usual, the argument probably boils down to liberty vs. convenience. I personally prefer convenience in situations like this, but you may not.
As for the "changing your settings" language: Help Center won't change your settings, but it is always possible that a company could add some sort of script that potentially could change those settings, since you've given someone else the ability to access those settings.
That's my quick answer, and I'll see if others here can explain it a little better. Thanks for asking, and maybe we can change that language at some point so it doesn't sound so scary.
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Thanks for the clarification Eric. It would help to include some explanation of what the "private Get Satisfaction data" is in the approval prompt, and that this "approval" is a normal part of using Get Satisfaction, assuming that's true. -
Good suggestions, Nathan. Thanks!
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Inappropriate?Thanks for the thorough explanation, Eric. I'll also add, Nathan, that as we have time we will be refining our authorization code so that it will tighten up more and become a more secure process.
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