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Is there a way to re-categorize topics?
Hi there. Huge fan. I am using Get Satisfaction extensively for my company, and love the new "status" combo-boxes you added (like "solved" or "implemented"). The question I have is this: sometimes users report problems as ideas or questions, or vice-versa, so I have no way to mark a question as "solved" or a discussion as "implemented", if you know what I mean.
I'd love for a way to re-categorize a topic from idea to problem, etc. Now, to keep with the democratic philosophy of GetSatisfaction, I think this functionality should be available to anyone, not just company reps.
Thoughts?
I'd love for a way to re-categorize a topic from idea to problem, etc. Now, to keep with the democratic philosophy of GetSatisfaction, I think this functionality should be available to anyone, not just company reps.
Thoughts?
I’m happy, confident, thankful AND excited ;)
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Inappropriate?I do know what you mean. I sometimes am asked to reclassify a question as a problem by company employees. So, feel free to flag topics like this, and I'll reclassify them if they appear to be incorrectly categorized.
Here's a better answer to your question, though: We are working on our set of company tools (right now, in fact), and one of those tools for companies will be a way to reclassify topics that have perhaps been incorrectly classified. But, and I hate to sound undemocratic, that tool won't be available for everyone. It will be part of our "gardening" tools, which are a piece of the first round of company tools we'll be offering.
I’m a gardener myself
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This answers the question
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Gardening is a beautiful word for what I have been doing in the last hour or so. I will not ask you to reclassify my topics, as there are too many. I am looking forward to testing the "company tools" you speak of. And if this is part of your business plan, know that I will be happy to pay an amount that is fair for some good gardening tools. ;) -
I'll keep you posted!
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