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Knowledge Base for Companies
Could really use a 'knowledge base' topic where the company could post simple howtos, screencasts etc.
I’m anticipating
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The company has this under consideration.
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Inappropriate?We recently removed a topic type: "Discussion" because it was pretty free-form and not used all that much. We added the Praise topic type at that time, and that seems to work well.
But this is a little different. I'm not a huge fan of the "knowledge base" monicker, mostly because it's been used so much, but I totally see what you mean about topics that are more like "how to" topics. There might be a place for those in our system. Screencasts, walkthroughs, etc.
One person here in the office (devil's advocate!) pointed out: conversation systems and documents that change over time with updates may not be the best match. But, perhaps we're not really talking about a conversation-like topic -- just a way to distinguish content differently, or simply put reference documents on our site that are "attached" to conversations.
I’m intrigued
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Inappropriate?Sounds exactly like what we're looking for. I agree 'Knowledge Base' is an overused term. A topic of 'How To' would fit our needs perfectly. I think is *could* be a conversation style as that would give people the chance to offer feedback on the document/screencast/tip and therefore a chance for us to improve it.
I’m confident
EMPLOYEE
