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Make a special version of the Satisfaction Facebook app that just offers customer service for Facebook.
I like the Satisfaction Facebook app that brings key features of Satisfaction into Facebook, and this is an idea to make it a bit more specific and possibly more viral.
Facebook is know for its faceless customer service, and has already become an example of Satisfaction's potential to facilitate people-powered customer service. So why not build a "Facebook Customer Service" app in Facebook? Users could get help (and help others) without leaving the facebook fold.
Facebook is know for its faceless customer service, and has already become an example of Satisfaction's potential to facilitate people-powered customer service. So why not build a "Facebook Customer Service" app in Facebook? Users could get help (and help others) without leaving the facebook fold.
I’m excited
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Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
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Inappropriate?love it! We're currently working a more integrated facebook app that may be able to solve just that problem
I’m excited
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Inappropriate?nice! that's a great idea. like Ted says, we're working a Facebook that will integrate Satisfaction as a customer service app for all the business 'Pages'.
i like your idea of providing customer service for the more nebulous Facebook. it turns out that anyone can create and own a Page for ANY business (hi! I don't even work at BestBuy, but I can own their page.)... except Facebook... go figure.
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Inappropriate?I really see 2 opportunities for highly integrated facebook apps. The first is the one described above, where users can install an app specifically focussed on Facebook support. The second is a customer service add-on that other Facebook app developers could use to support their facebook apps.
I’m happy
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Inappropriate?also, you can't use the word "facebook" anywhere in the name, title, or URL of your app. what's up with that?!
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Inappropriate?yep! currently we're working on the second one that you describe above, specifically for Facebook app developers and for business, really for anyone who can start a Facebook Page.
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