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Redesign the dashboard
I'm finding certain aspects of the site very difficult to figure out. For example, I want to see all the posts/ideas I've shared in the past. If I go to my profile, it says "You've started 4 topics", but doesn't allow me to see what they are!
I’m frustrated
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I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company implemented this idea.
The best point from the company
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Just wanted to let folks know that a few weeks ago we did indeed launch a new dashboard where you can filter the topics you created, replied, followed or agreed with, per community.
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I want this. Sad to see it was in discussion as long as a year ago, and is not yet there. I feel like you have stolen some of the content that I have generated, I'd like to get to it but can't.
I’m sad
3 people think
this is one of the best points
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Being a webdeveloper and interaction designer myself I don't understand why it is taking this long to make a few adjustments which are so obvious. Even for people with no expertise on the subject it's clear and simple what minor improvements are needed for a major upgrade in user experience.
Quotes:
"Thor Muller, Official Rep, replied 2 months ago
A redesign of the user dashboard that supports this need is on the short term roadmap, you'll be happy to know."
"Thor Muller, Official Rep, replied 4 months ago
I feel your pain. But good news: this is in progress."
You're losing your credibility this way. Which is a shame because you guys have a brilliant product. Maybe it's time to get some (more) investors?
I’m frustrated
5 people think
this is one of the best points
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Behold! Thank you awesome people who've provided this much needed feedback to us.
As y'all may have read in TechCrunch recently, the sun just shined some glorious light upon Get Satisfaction, and we're going into 2010 full-throttle and with many more resources (humans) than we had in 2009 (read: more hands, eyes, and minds to work on site improvements!).
I'm a new designer here, and I'm with ALL of you on this dashboard issue! I can assure everyone that so is our internal team, too. Frankly, there are a lot of issues- but making our consumer experience much more usable, vibrant, engaging, etc. is a big 'ole priority. Each time a commenter flags issues w/in this part of the site, many dropped faces & long sighs can be heard around the office.
Realistically, folks can expect to see changes in the dashboard and posting-topic flows, live on the site, by Q2 (which in English is by spring/summer sometime). We're hoping much sooner than that- but we don't want set expectations any more goofy than we (embarrassingly and regretfully) already have.
The history is that 11 months ago we meant well- we did. The solution was designed, but architectural issues discovered late in the game blocked our ability to implement the fixes, we didn't have the resources the roadblocks at the time, and that has now changed.
Please stick with us, and keep the constructive criticism coming- we're listening, I promise!
Oh- and @Chris- we'd frankly love to be on Alcatraz, since there's much more room across the full Alcatraz campus and nobody around to mug us or break into our cars when we leave the office at midnight, which has been a pretty frequent occurrence for many of us over last few months. I can assure you we *are* working our tails off- we just sadly (ok, frustratingly) have needed to focus on the side of the product that our wonderful community participants (you) never get to see (the company side & getting more companies on board). Our site architecture has been at the root of why we haven't been able to implement the "4 hour fix" you mention- it is all finally mid-fix, and I look forward to hearing your feedback once it's live.
I’m on the task and listening
The company and 2 other people think
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Inappropriate?Yes, we know and are frustrated by it too. We have plans to refine the user dashboard so that you will be able to parse through all that content much more easily. Shoot any additional suggestions for this our way!
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Inappropriate?Well the information is all there, so really you just need an intuitive way to filter it, as you say. My suggestion is to have links or buttons at the top of the list that give you quick access to filters like "my posts", "my topics", etc., and to also make the "4" in "you've started 4 topics" a link as well, that performs an appropriate filter.
I’m better
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Inappropriate?Yes. Would love that! Hopefully we can work on that before too much longer. With a small team it often takes time to get to everything we want to do. Thanks for your additional feedback.
I’m glad you're better
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With a small team, it is probably also important to not get it so wrong the first time. Esp. when you don't have resources to burn redoing something so basic. -
well, to be fair, it's hard to know that it's not quite what you intended until after you've done it. it served its purpose at the time, we just have a lot more that we want it to do now!
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I hope it is a lot more than 'not quite what you intended'. My wife knows nothing about computers, UI, or UX and even she expected to be able to click on '2 topics', '5 people', and '21 replies' in your info message. Perhaps you should consider hiring her despite her lack of training or experience to replace your current head of user experience?
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Inappropriate?Amy, I'd like to add that it'd be nice if we could control our post history. For example, I may use Get Satisfaction for multiple products and it'd be nice to keep my history across different products private. -
Inappropriate?Hmm... Well, we don't have any private areas of Get Satisfaction. All of your participation and activity is public. So I'm not sure if we'd hide that information. I'll share your thoughts with the team, though.
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Inappropriate?Hi Logan,
I just wanted to thank you for your ideas on the profile. We know that page needs a ton of improvement and we're trying to work it into our road map as a high priority. I'll keep you posted once I have more info about when you can expect to see some changes. I know it won't happen anytime before the end of March but I'm going to make a big push to get it slotted soon after that.
Thanks again for helping us to figure out what to do there.
Best,
Wendy
I’m thankful
1 person thinks
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Inappropriate?Redirected here from http://getsatisfaction.com/getsatisfa... -- mmm. Where do I see the "redirected ideas" of (to) this page
I’m happy
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That is a detail that isn't available yet, but it would definitely be helpful. Good for us to implement.
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Inappropriate?please to make it happen -
Inappropriate?I would LOVE to see this added. I follow and reply to several topics and I hate searching through pages and pages of replies to find something I started.
I tried the search, but it doesn't seem effective. Gave me several irrelevant results.
Edit. So my profile has these stats:
* You have started 41 topics. 72 people are following them.
* You have made 60 replies. They have been marked useful a total of 1 time.
I would LOVE to be able just to click 41 topics and get a listing, even the 72 people and get a listing, 60 replies for sorting my replies out and the useful total of 1 time a listing of all of them marked useful.
I prefer the sorting by default to be Latest > Oldest and with an option to switch it around or sort by title. -
Inappropriate?In the meantime, as a workaround for finding past topics we use Google site search: http://www.google.com/sitesearch/
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Inappropriate?I have posted additional ideas for the user dashboard here:
http://getsatisfaction.com/getsatisfa...
I’m confident
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Inappropriate?I know it's scary even to contemplate this, but read "Wikinomics" and Clay Shirky's "Here Comes Everybody" and let eager participants sign non-disclosures and offer to provide code for improved features for your system. You may be able to get a hundred programmers to work for free and speed up progress by an order of magnitude. Just give them recognition in public as you roll out features that clients provided.
Make a list of the problems that seem most pressing and provide prizes for the best ideas for solving those problems. See Conklin's "Dialogue Mapping" and let qualified applicants address exploring those problems in detail and propose solutions which in turn can be examined in detail including pros and cons for any aspect of any proposed solution. Questions serve as the index into the discussion as well as clarifying the ideas or answers which respond to them.
I’m eager
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I think where you're hitting on something really important with idea of guided open collaboration. It dovetails with concepts we've been working on. And I just have to ask, are you volunteering to develop something?
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Inappropriate?I spent a good few minutes clicking around on that "You have started..." bit to try and find out where exactly I had to click no it to see the topics I had started. The answer of "nowhere" is rather disappointing.
I’m sad
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Inappropriate?Yes, we know that you can't currently filter your dashboard by topics you've started and we know that it's frustrating. We'd love better sorting & filtering capabilities on our dashboards as well. A redesign of the user dashboard is on the roadmap but I'm not sure where exactly. So much to do, so little time!
In the meantime, a very resourceful Get Satisfaction user created a custom RSS feed for just topics you've started. You can read more about it here:
http://getsatisfaction.com/getsatisfa... -
Inappropriate?I so agree with this idea. Not being able to see a straightforward list of those topics I'm currently following makes Get Satisfaction so much less useful than it should be. Without this functionality the 'dashboard' feels uncontrollably messy, with the most important information for a user hidden in a chronological list. I struggle to make any use of the site without it.
I’m incredibly frustrated
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woop!
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Inappropriate?I've just wandered over here from the Songbird Getsat pages, recently featured in your shiny new demo video (love it guys, nice going!) anyway, some of us 'customer champions' were discussing how to keep track of our own ideas and we hoped that something like this could be put in place.
The only work around we've come up with so far consists of tagging our own topics with our name, eg like this. But this isn't really all that practical. What would be really usefull would be if in the box on my dashboard where it says
Topics: 18
if i click on that, it should bring up a list of them, linking to the actual threads. We would definitely appreciate it!
I’m hopeful ...and agreeing with everyone!
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That sounds like a great idea to me!
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Inappropriate?A redesign of the user dashboard that supports this need is on the short term roadmap, you'll be happy to know. Thanks for the specific ideas!
I’m excited
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Woop! Thanks Thor :)
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Inappropriate?I am please to see that a redesign of the dashboard is being planned. I'd like the community/product of each post to be clearer on the Dashboard page please?
I’m hopeful
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That makes sense. Thanks for the suggestion!
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Inappropriate?Good to see progress on this being made.
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Inappropriate?I've selected a half-dozen topics that I'm interested in, but I've forgotten what some of them are. At present, my only recourse is to scan through the pages and pages of entries on my dashboard, which is wholly inefficient. This page should be retitled 'Activity Log', but the actual dashboard should simply be a list of which topics you're following.
What would make the dashboard (and the entire feedback website) *vastly* more useful is if each of one's selected topics also displayed links to threads on similar topics. Ideally, staff behind the scenes would review similar threads and merge them. Until that happens, a topics's true popularity can never be gauged, since there can be several threads on the same topic, distributing all the 'votes'. (For example, I've just created this somewhat redundant thread since the similar thread was last active 7 months ago, and I can't be sure it'll get read! Please merge my new thread out of existence!!! :) )
This reply was created from a merged topic originally titled
Dashboard redesign to improve thread tracking.
I’m ready
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Yes!! Nice merging!!
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Inappropriate?Any chance this will ever be implemented? Seems like it is a matter of implementing exactly 1 query, and 1 template change. Can't take more than seven engineering hours, including design, code checkout/checkin, QA, and deployment. 9 months is really too long to take.1 Comment Add a comment
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Thanks for pressing this. I've been using GS for about 5 mos now (as a community manager and as a GS customer) and with 40 plus "pages" my dashboard is officially unusable.
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Inappropriate?I sure would like to see this updated as well, Chris. Unfortunately, I simply don't have a date for you. I'll ask the dev team to weigh in here.
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Inappropriate?We have a design that is mostly implemented on the front end. We have some back end work to do to finish this up. Sorry for the delay--we had to prioritize our resources for some other key deliverable such as the new identity system, but this is slated for us to complete in the coming weeks.
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Inappropriate?Being a webdeveloper and interaction designer myself I don't understand why it is taking this long to make a few adjustments which are so obvious. Even for people with no expertise on the subject it's clear and simple what minor improvements are needed for a major upgrade in user experience.
Quotes:
"Thor Muller, Official Rep, replied 2 months ago
A redesign of the user dashboard that supports this need is on the short term roadmap, you'll be happy to know."
"Thor Muller, Official Rep, replied 4 months ago
I feel your pain. But good news: this is in progress."
You're losing your credibility this way. Which is a shame because you guys have a brilliant product. Maybe it's time to get some (more) investors?
I’m frustrated
5 people think
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You're right. This is something that would only take a few adjustments and it is embarrassing that we haven't yet fixed this. We're not proud of this fact, but we're a tiny team and we've been pulled in a lot of different directions recently. We're not proud of how long this has taken and hope that you'll bear with us and let us know what you think once we do upgrade this feature.
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Surely in the last 9 months your company has spent more than 7 hours dealing with this subject. The 10 responses here must have taken at least 1 to 2 hours to write and spell check. Add in any time used to discuss the topic internally in the hall or in real meetings before and after the entries are created. Toss in any time on emails communicating about the topic with anyone. Over 9 months you rapidly approach the (generous) 7 hours I estimated. Can a tiny team really afford that? I have a little time this afternoon, would you like me to implement the feature?
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Inappropriate?Waiting until the "Ruby zen master" is hired before rolling out this four hour feature? Or is it that your company is too "fun (and) dynamic"? Perhaps a re-locate from South Park to Alcatraz is in order to avoid "music, art galleries, restaurants, apartments, night life, and the best French food in the city" and other disctractions?
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Inappropriate?You're waiting for the one anniversary aren't you? How romantic!
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1 person thinks
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Inappropriate?I agree completely, this is even more of a promlem if you've started 56 topics. -
Inappropriate?I want this. Sad to see it was in discussion as long as a year ago, and is not yet there. I feel like you have stolen some of the content that I have generated, I'd like to get to it but can't.
I’m sad
3 people think
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This comment was removed on 01/10/10.
see the change log -
The missing content on your dashboard is a separate issue and is related to our recent datacenter move. We are backfilling everyone's past content on their dashboards. Please rest assured that we do still have it and it will be back.
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1 person thinks
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Inappropriate?Behold! Thank you awesome people who've provided this much needed feedback to us.
As y'all may have read in TechCrunch recently, the sun just shined some glorious light upon Get Satisfaction, and we're going into 2010 full-throttle and with many more resources (humans) than we had in 2009 (read: more hands, eyes, and minds to work on site improvements!).
I'm a new designer here, and I'm with ALL of you on this dashboard issue! I can assure everyone that so is our internal team, too. Frankly, there are a lot of issues- but making our consumer experience much more usable, vibrant, engaging, etc. is a big 'ole priority. Each time a commenter flags issues w/in this part of the site, many dropped faces & long sighs can be heard around the office.
Realistically, folks can expect to see changes in the dashboard and posting-topic flows, live on the site, by Q2 (which in English is by spring/summer sometime). We're hoping much sooner than that- but we don't want set expectations any more goofy than we (embarrassingly and regretfully) already have.
The history is that 11 months ago we meant well- we did. The solution was designed, but architectural issues discovered late in the game blocked our ability to implement the fixes, we didn't have the resources the roadblocks at the time, and that has now changed.
Please stick with us, and keep the constructive criticism coming- we're listening, I promise!
Oh- and @Chris- we'd frankly love to be on Alcatraz, since there's much more room across the full Alcatraz campus and nobody around to mug us or break into our cars when we leave the office at midnight, which has been a pretty frequent occurrence for many of us over last few months. I can assure you we *are* working our tails off- we just sadly (ok, frustratingly) have needed to focus on the side of the product that our wonderful community participants (you) never get to see (the company side & getting more companies on board). Our site architecture has been at the root of why we haven't been able to implement the "4 hour fix" you mention- it is all finally mid-fix, and I look forward to hearing your feedback once it's live.
I’m on the task and listening
The company and 2 other people think
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You don't mention the crime problems on your jobs pages, just the "music, art galleries, restaurants, apartments, night life, and the best French food in the city". Perhaps you should move to Berlin where we don't have so much crime, just as many night spots, and a better public transit system.
I quoted 7 hours to implement the feature, not four. I'd love to know how long it actually took you guys. I find the architecture reference strange. Since you already go to the trouble to count my entries, I would think you already query for them, and could therefore also link to them. -
You don't mention the crime problems on your jobs pages, just the "music, art galleries, restaurants, apartments, night life, and the best French food in the city". Perhaps you should move to Berlin where we don't have so much crime, just as many night spots, and a better public transit system.
I quoted 7 hours to implement the feature, not four. I'd love to know how long it actually took you guys. I find the architecture reference strange. Since you already go to the trouble to count my entries, I would think you already query for them, and could therefore also link to them. -
Inappropriate?Is there a way for me to filter the topics on a company page to show just the topics that I have started on contributed to in some way?
This reply was created from a merged topic originally titled
Is there a way to view just topics started/contributed to by me for a specific company?. -
Inappropriate?If you search your username not every topic comes up.
In the main company I am a member of (not employee just member), and I search my name, about 12-15 topics come up started by me. Where I currently have around 60+ topics...
I think maybe when you hover over your name and it shows the # of topics you've started, that the number should be clickable and it would take you to a list of all your topics...
This reply was created from a merged topic originally titled
Create an easy way to view all your created topics..
I’m excited
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That would be a really nice feature. Fortunately in todays dynamic web 2.0++ customer driven marketplace with scrum style development this feature is only a couple days away from being implemented!
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Inappropriate?You guys aren't really ever going to implement this are you?
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They said it'd be done this spring or summer, and summer hasn't even started yet, so they still have some time. Either way, this is an important and highly requested feature so I'm confident that they'll work on it. Like you, I'd also like to see it implemented as soon as possible, but I'd rather wait for them to do it right rather than see them release something buggy. -- Nonetheless, it'd be good if they gave us more updates regarding the status of the progress they're making on implementing this feature.
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I applaud your enthusiasm, and will keep in mind today as I'm confronted with difficult tasks. They've been not working on this feature for more than a year. A feature which should take about 8 hours to put together. Personally, I don't care anymore. They could just as well leave it unimplemented and not change the value of the product for me in any way. We actually get status updates daily. Everyday it isn't online, we have the status.
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This reply was removed on 03/16/10.
see the change log -
Inappropriate?Sorry, but it shouldn't take a whole year to get ideas like this done.
User expeirence is core to the site, and neglecting such an annoyance like this for so long hurts brand reputation/image.
If you want to show the advantage of your platform, you have to innovate - and be responsive to requests to improve the UX. 1yr for this is inexcusible.
I’m peeved
2 people think
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Inappropriate?I have to say, it seems as if there are a number of things which have been "under consideration" or "planned" for quite some time, yet have not seen the likes of a status update for far too long. The topics I find most appalling however, are this one and private messaging / communication. While I am not someone with any background in web design or development, I would argue that this only adds significance when I end up thinking to myself, "well this make no sense at all..."
There are certain features, such as this one, that I as a simple member (not an employee) of this community would come to expect from such a service as this. I am intuitively led to believe when I come to an obstacle such as this, that the lack of these features indicates a certain inadequacy in functionality. And frankly, even just a hint of such a gut reaction can be incredibly damaging to the appeal of using the service, especially when coupled with the lack of updates regarding the development of solutions to these problems.
If anything, I would stress that last point. An update would do a world of good, at least to prevent members like us from assuming the worst. -
Inappropriate?An update on the dashboard redesign: this rehaul was delayed for several months due to evolving requirements and competing priorities, but it is scheduled to be back on the front-burner very soon. I know it's been a frustrating wait, and it's been hard on us as well, but I hope the updates to come will more than make up for it.
Thanks for the ongoing feedback.
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Inappropriate?Hope to see this implemented soon! -
Inappropriate?Just wanted to let folks know that a few weeks ago we did indeed launch a new dashboard where you can filter the topics you created, replied, followed or agreed with, per community.
The company thinks
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Is that the whole redesign of the dashboard? Two pop-ups?
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Not sure what you mean by pop-ups, as we don't offer any... could you please clarify? I was referring to the fact that this thread was about allowing users to filter their content, which is now available.
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He meant pop-up menus.
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yes, exactly, I was referring to the menus. BTW the thread is about The interface providing the notification "You've started 4 topics" but not allowing one to see what those topics are. The term "filter" is something GetSatisfaction brought to the subject. I just wanted to be able to click on the text of the message, and go to the list of topics. I still can't do that. I get to "filter" something.
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At least the functionality is there now. However I see no justifiable reason why, given that one can achieve this functionality by selecting "I created" from the drop-down menu, the "7 topics" under my avatar could not be made into a link that does exactly the same thing. I really think people expect this as the most intuitive option. Filtering the list manually is a secondary consideration.
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@A. Logan Murray: Well said. Couldn't agree more.
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this isn't the final redesign for the dashboard, we're just getting started. We wanted to make a few sorely-needed feature improvements as well as essential scalability/uptime changes first, and we'll keep iterating. Thanks for all your feedback while we work on this.
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What few sorely-needed improvements did you make *to the dashboard* other than the two pop-up menu items for filtering?
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Chris, the guts of the dashboard were completely rehauled. This wasn't just adding a few drop down filters--we moved away from a design that reposted the same topic every time there was a new reply which created a lot of redundnacy in the view. It also made it very difficult to scan. The backend architecture of the old page was very inefficient, and our changes allowed us to dump a creaky caching system that had all kinds of secondary effects that annoyed people (such as username changes not being reflected in older posts on the dashboard).
From a user standpoint the design is streamlined, designed for scanning, allowing for splicing and dicing along two axis (topic relationship and community), and importantly, one-click unfollowing of a topic to turn off notifications and remove further updates from the dashboard.
There's lots more we want to do, but we feel this was a good start. -
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