Management view filtering by topics needing attention should exclude redirected topics
In the management view, it'd be helpful if redirected topics were excluded when filtering on topics without an employee response or topics that need attention. Since the topic is redirected, it won't likely get an employee response or attention. :)
Another (less ideal) option would be to designate them as redirected visually in some way so that at least we aren't drilling down into them only to find out they've been redirected and don't need attention after all.
Another (less ideal) option would be to designate them as redirected visually in some way so that at least we aren't drilling down into them only to find out they've been redirected and don't need attention after all.
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The company has this under consideration.
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Inappropriate?Totally. I would love a visual indicator, too. But, I'd rather leave them out altogether. Same goes for buried and merged topics, too.
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Yup! I'm scared to use either of the last two right now, but you're right; buried and merged topics (unless it's the parent of the merge) should be excluded, too.
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