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Minor things and observations.
I've been using Satisfaction in a different way since I now have my company (Service Untitled) listed on here.
Here are some minor things and observations:
- When I went to change my email address after I was associated with Service Untitled, it reset it. I had to claim it again with my new email address.
- For the badges that you can post on your web site, it would probably be helpful to add a border=0 to the HTML code.
- Also with the badges, the alternate code could probably be changed to something more useful. Maybe have it be Get help for ( company name ).
- If you say < company name > (without the spaces between the <>), it replaces it with companyname="true".
- If you're logged in, don't you think the homepage should be your dashboard? The differences between the home page and the dashboard (accessed from clicking "You") is somewhat confusing.
- On the search box in the top, if you put something in for "Company Name" and realize that it is a product and change the selection, it will clear it out. I think the proper "UI etiquette" is not to clear it out, but that is obviously very minor.
I think that is it for now. I will add / edit more as I see them.
Keep up the great work!
Best regards,
Douglas
Service Untitled
http://www.serviceuntitled.com
Here are some minor things and observations:
- When I went to change my email address after I was associated with Service Untitled, it reset it. I had to claim it again with my new email address.
- For the badges that you can post on your web site, it would probably be helpful to add a border=0 to the HTML code.
- Also with the badges, the alternate code could probably be changed to something more useful. Maybe have it be Get help for ( company name ).
- If you say < company name > (without the spaces between the <>), it replaces it with companyname="true".
- If you're logged in, don't you think the homepage should be your dashboard? The differences between the home page and the dashboard (accessed from clicking "You") is somewhat confusing.
- On the search box in the top, if you put something in for "Company Name" and realize that it is a product and change the selection, it will clear it out. I think the proper "UI etiquette" is not to clear it out, but that is obviously very minor.
I think that is it for now. I will add / edit more as I see them.
Keep up the great work!
Best regards,
Douglas
Service Untitled
http://www.serviceuntitled.com
I’m quite confident that team Satisfaction will get all of these things taken care of.
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Inappropriate?Thanks for these great bug catches and observations. It's very helpful. We are working on making the home page for a signed-in user either your dashboard or a very different home page that is not generic. Great point.
I’m thankful
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Inappropriate?Hi Douglas!
We really appreciate your feedback. Thank you! Perhaps I can address some of your observations...
- When I went to change my email address after I was associated with Service Untitled, it reset it. I had to claim it again with my new email address.
I'm curious if you added another email address or changed your primary address. If you changed your primary address, it makes sense that your employee status as claimed was reset. We require verification of emails that grant employee privileges of any kind. I hope that makes sense, but we're sorry that it's confusing.
- For the badges that you can post on your web site, it would probably be helpful to add a border=0 to the HTML code.
- Also with the badges, the alternate code could probably be changed to something more useful. Maybe have it be Get help for ( company name ).
I'll make sure Ted sees these suggestions. Very helpful!
- If you say < company name > (without the spaces between the <>), it replaces it with companyname="true".
That is caused by our HTML cleanup/sanitization step to make sure nobody can post evil stuff into our forms, but we can still allow you to use some HTML. Until we improve this feature, it would be best to use different characters to denote a replaceable field. Perhaps something like (company name).
Again, we really do appreciate the feedback. I just wanted to provide you with some detail so you know what's up.
I’m logging suggestions
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Inappropriate?Hello and thanks for the suggestions.
The company and product search box on the top of the site does indeed need that minor change you mentioned!
That section is evolving from search to a full blown site Navigation. This evolution will include showing you all possible results, and not making you choose a category up front. I'm not sure if the minor changes will be made before the major changes, but either way we'll get it fixed up.
I’m glad for not so minor suggesions
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