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Newbie finding it very hard to get started here
Search box didn't work in Firefox or IE. Some of the buttons don't make sense. When I first visited GetSatisfaction.com, I typed in the name of a company in the search but and hit ENTER, but nothing happened. There was no submit button. This makes no sense.
Then, after I joined, I get a new search box where I type in the name of a company, and get some automated suggestions, but the link doesn't work. That is, the link didn't work until I confirmed my email address. There should be an instruction that nothing here really works right until the email addy is confirmed.
This is ironic since I'm visiting GetSatisfaction because it was recently mentioned on the Boagworld.com podcast.
Great tool, but as a newbie I ran into some problem that would turn most people away.
Then, after I joined, I get a new search box where I type in the name of a company, and get some automated suggestions, but the link doesn't work. That is, the link didn't work until I confirmed my email address. There should be an instruction that nothing here really works right until the email addy is confirmed.
This is ironic since I'm visiting GetSatisfaction because it was recently mentioned on the Boagworld.com podcast.
Great tool, but as a newbie I ran into some problem that would turn most people away.
I’m patient since this is a new site
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Mike,
I'm sorry you're having a frustrating experience. Let me explain about the search. We just recently did some work on those boxes and it looks like they aren't fully baked. I apologize for that. I'll send a message off to Cameron, one of our other developers, since I'm about to go leave for the airport.
As far as the link not working until you confirm your email address.... That is a definite bug, and one that I hadn't seen before. The only thing that needs your email confirmed is being automatically assigned as an employee to a company who is setup to, for example, make all people with an @yahooinc.com address marked as an employee.
I'll log this into our bug tracker, but like I said before I won't be able to fix it since I'll be flying all day.
Thanks for your patience -
Inappropriate?Yes, it looks like we released several very annoying bugs this morning. We're working on fixing them up ASAP.
I’m anxious
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Inappropriate?I've pushed and shoved the code around to get it working again. Man, that was stressful.
I'm going to go take a little break now. Phew!
Thanks for sticking around, Mike. Sorry your first experience here was a bit broken. We hope to see you around the site!
I’m exhausted
1 person says
this solves the problem
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Inappropriate?I was having this issue also, but it looks like it's fixed. At least for me, on Mac, FF2 browser.
I’m thankful
EMPLOYEE
EMPLOYEE
