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Not so great: Customers needs to log in to a Get Satisfaction account to leave feedback
Can you avoid having customers to sign in to Get Satisfaction before leaving their feedback?
I’m frustrated
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Inappropriate?We hear you. We're working on a new approach to identity and sign-in that will minimize this kind of hurdle. To date we have taken a more conservative approach to decrease spam and minimize anonymous user behavior problems.
By the way, we do provide companies the option to install a single sign-in component that allows them to pass in logged in users so that they don't have to register or sign in. More info here: http://getsatisfaction.com/developers...2 Comments
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We would like to use Get Satisfaction as part of our iPhone apps. However, our users are not signed in and it is problematic to ask them to create a user login on the iPhone. When do you expect to have a new solution ready and how will it look? Are there any way to get around this problem today? BTW, do you guys want to see our Get Satisfaction iPhone layouts? -
i'll let thor respond to the login issues but i for one would LOVE to see your iphone layouts! so cool!
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Inappropriate?Great design! We're working on the new login solution now. I'll make sure the team working on the new solution see these. I will be posting more on our upcoming identity/login update soon (we're still working out details).2 Comments Add a comment
This answers the question
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We would love to be your testing partner.
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And we wouldn't mind being a Get Satisfaction showcase.
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Inappropriate?My pleasure. I hope the log in issue gets resolved asap so we can launch this feature on all our iPhone apps. We're ready when you are.
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This reply was removed on 07/23/09.
see the change log -
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Inappropriate?Dear Get Satisfaction, we can't use your solution unless this is resolved. Any news? We don't want to require our customers to log on to Get Satisfaction to leave a message...
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Inappropriate?Contact me directly at thor at getsatisfaction.com and we'll see what we can do.
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