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Problem Management and Resolution
If there is a problem, is there a way to show that it has been resolved? Also, is there a way to assign problems, ideas, etc. to employees?
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Absolutely! When you are an official rep, you can assign a status to both Problems and Ideas when replying:
There is currently no way to assign a problem to a particular employee like you might do with a trouble ticket system. I would suggest you use our sharing feature to send topics to your employees for a response. That's what we do in our office and it works like a charm. You'll find the sharing tool in the right sidebar.
I’m happy to help
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Inappropriate?Absolutely! When you are an official rep, you can assign a status to both Problems and Ideas when replying:
There is currently no way to assign a problem to a particular employee like you might do with a trouble ticket system. I would suggest you use our sharing feature to send topics to your employees for a response. That's what we do in our office and it works like a charm. You'll find the sharing tool in the right sidebar.
I’m happy to help
The company and 1 other person say
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Thanks, Cam. Great answer. -
Inappropriate?Very cool, thanks for the tips. One future feature that might be cool, would be for an "official rep" to claim a problem, idea, or discussion. It is critical (at least in my organization) that employees know who is working on the issue.
Cameron, the sharing feature is awesome. Thanks.
Amy, The status setting is exactly what I was looking for. I applied for my official rep status for Bering Strait School District and can't wait to get it. We are currently investigating better ways to manage trouble ticket type issues.
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Let me know if you need any help getting your rep status, Damon. And keep the suggestions coming!
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Inappropriate?That idea of allowing employees to claim problems, questions, etc. is important to us as well. We're looking at adding features that help in exactly this way. Stay tuned for more!
I’m excited by the possibilities
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