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Problem with getting Get Satisfaction widget to display
I just installed Get Satisfaction's widget on both our company blog and forum. The widget appears fine in our company blog (http://www.beatthegmat.com/). But the widget doesn't appear in our company forums (http://www.beatthegmat.com/forums). Can you please let me know what I can do to make the widget appear in the forum? Thanks!
I’m frustrated
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Inappropriate?The Feedback Widget may not work in some environments. Unfortunately, we don't have the resources to support blogs or similar installations with specific troubleshooting help.
That said, did you put the same code in both places? Or, did you configure it differently for each location? -
Inappropriate?Thanks for your quick reply Eric. We used the same code. Is that OK? Or should I use different code for each web site? -
Inappropriate?No, you can use the same code. I thought I saw something different about each one, though. Maybe an "{}" was added here at the end, although I don't know if it matters:
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Inappropriate?Thanks for the help Eric! You helped me figure out what was wrong. Now the widget works on our site.
The issue was that phpBB thinks that {} is an empty variable because phpBB templates use curly braces around a variable's name. For example, phpBB template would substitute {SOME_VARIABLE} with the variable's value.
I got the Get Satisfaction widget to work by just adding a space between the { and the } in the Javascript.
Other Get Satisfaction customers who use phpBB will likely run into this exact same problem. One suggestion is to just get your engineers to put a space between the { } in the widget's code. This shouldn't cause any problems because Javascript doesn't care about whitespace.
I’m thankful
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Inappropriate?Gotcha. I'll definitely let the dev team know. Hey, so glad that this got figured out.
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Inappropriate?Me too! Your suggestion about looking at the curly braces put me on the right path. Thanks again for the help!
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