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Removing tweets from Overheard
There should be a way to remove tweets from a company's Overheard page. It would be so easy to spam a company's Overheard page if the spammer knew the keywords, and that is easy enough to determine...
I’m concerned
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The company has not planned to implement this.
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Inappropriate?I think this would be nice as well, not just for spammers, but for items that are irrelevant or commercial (some products show up as promotional items pushed by retailers, for instance). The big issue is how we implement this while maintaining the right censorship/transparency balance.
I’m hopeful
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Inappropriate?Out of curiousity, how is this any worse that someone spamming Twitter (alone) about a company?
I’m seeking clarification
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Inappropriate?Also, there's a delicate balance between removing tweets from Overheard because they are spam, and because the company in question doesn't like their content for another reason. At what level do we place the controls?
I’m unsure
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Inappropriate?Yes, good point, Cameron. I wouldn't want companies to block out anything negative that is said about them.
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Inappropriate?Instead of deletion, we could add a "mark as spam/irrelevant" button. This wouldn't remove it altogether, it would simply collapse the item, with a note that said "Chris, an employee of American Airlines, thinks this item is irrelevant." This way we maintain the transparency and accountability, but minimize the noise.
1 person thinks
this is one of the best points
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Inappropriate?Good compromise, Thor.
I guess I think of tweets as pretty transitory. They pile up fast, and people seem to create them rapidly and then just let them go out of their brain. Two weeks later, I can't remember what I tweeted. The stream keeps on moving, so to speak, so I wonder if tending it is worth it for company reps even. I think of Overheard as a great way to monitor a stream of content and cherry pick customers that you think you can help, while letting the rest move downstream.
I’m maybe over-Zen-ifying it
1 person thinks
this is one of the best points
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Inappropriate?I think Eric is right about this. I believe that we will be implementing some housekeeping measures to limit our storage of tweets to a fairly short window, like 30 days per company, so that our database of tweets doesn't end up as large as Twitter's. Once that is in place, only tweets which have spawned a topic will be kept around beyond their "expiration" since they still exist elsewhere on the internet.
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Inappropriate?The best way to see how this is affecting people is to look at a few pages of mozilla's overheard. My best suggestion would be a way to disable seeing posts submitted by the client 'twitterfeed', because I see a ton of faux "news" sites filling up overheard with non-problems/questions.
Here's some examples: Frater_Phoenix, thilak. There's more but I'm too lazy to go find each one, and hopefully that's enough. This stuff clogs up my RSS feed for overheard, and I think that the RSS feed doesn't carry every single post (since there are QUITE A FEW added every update) so I am missing stuff. I made a post in the summize GSFN to try to get the ability for you to easily remove them on your end added, so hopefully this will make things better.
For now, the ability to ignore certain users (like the digg news feeds) would help a lot. Perhaps with an /overheard/ignored section so I can browse through, 'not spam' some posts (if any), etc.
I’m frustrated
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This is one of the best points
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Darn, just missed the editing period! Change "from" on one of those examples to desinformado. That's a recent very annoying one, and oddly those are posted 'from web' so they don't use tinyurls. I guess I'd just have to resort to the ignore user feature for that one. -
Inappropriate?Keep the ideas coming for improving Overheard. There's a TON of stuff I'd like to do to it, but again, it's all out of love for the feature, and not on the official schedule.
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Inappropriate?I would love to see this feature. Unfortunately, our product name also happens to be a slang term so we get a lot of spam. -
Inappropriate?I agree. We have a "2" in our name and a lot of kids are text-talking now and our name shows up in slang phrases. As much as I admire GetSatisfaction's transparency mantra, paying customers should have a bit more control and be trusted to not do evil.
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