Satisfaction chats with Michael Bazeley of Podtech (video)

Inside Silicon Valley: "Start-up Satisfaction aims for "people-powered" customer service"
by Michael Bazeley
May 21, 2007

"Who hasn't wished that customer service could be better online? A San Francisco start-up called Satisfaction will launch in the next month or so with the aim of improving online customer service by tapping the collective knowledge of users.... (more)"