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Share my email address with {company} option?
I searched and searched for this with no luck. Is this option something you have for some plans or plan to roll out to any users with Basic or Pro packages? This sure would save me and our users at least one reply in almost every user post. It's not their username, but at least it could be the same email they used to register on our site, which would give us a some chance to look them up in our system. Better than none, right?
I’m Dave
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Inappropriate?Sorry about any confusion around this. We turned this on originally for our Zendesk integration and are preparing to roll out a new and improved version of this that works more generally. There's no doubt that it will be extremely useful for any company. Let us know if you have more thoughts about it.
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Inappropriate?Sure thing. It would make my Zendesk inetgration about a billion times better :p For some reason this option never appeared even though ours is setup.
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Inappropriate?It's a little subtle at the moment. Your users are presented with that option, and if they've shared it then their contact info will be attached to their ticket.
We're planning on defaulting this to clicked, and making the contact info available to your staff within the mini-profile that appears when you rollover a user's avatar. Sound good? -
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Inappropriate?One more thing, Dave, right now, if your customers have clicked that option, their contact info should show up in your Zendesk interface when you import their topic into a ticket.
Try posting in your community as a user and make sure you see the option. If you don't, let us know!6 Comments
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This answers the question
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Thanks Amy. I tried posting as myself, thinking it was a good test, but I suppose 'share my email address with myself' would be kind of silly, so maybe that wasn't a good check.
I'm betting we don't see these often, as the 'I'm a customer' option isn't part of the primary flow. I'll give it a go again later today. -
Actually, the prompt happens when people post a new topic, not when they click I'm a Customer.
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The prompt part I get, but what is the pre-req for them to get the prompt? Do they have to have clicked 'I'm a customer', or is this for anyone who posts a topic in a Zendesk-connected support area (e.g. Widgetbox)?
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I *think* that anyone who posts in Widgetbox's community will see it. I tried it out and saw it. Perhaps you don't see it because you're listed as a Widgetbox employee?
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That's what I'm thinking too. Maybe once the default for that flips to checked (assuming no outraged GS users riot), we'll get more of them.
Here's a follow-up, since you guys would know: Assuming they do click this, where will the email address be for me? Will I only see it when I pull this into Zendesk, or is it in the UI as well? -
I think currently it's only in the Zendesk interface, however I have a feeling it will be attached to their mini profile here on GS too. Thor can confirm.
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