Software and Support as Sociology

Perhaps the greatest thing about Get Satisfaction is that users have an absolutely equal voice and standing to moderators. GS doesn't abide Rent-A-Censors or uncritical, random, out-of-context floggings of users who have issues with software, services, or the overall development environment. Increasingly, software development itself is a Social Undertaking, fraught with all the same opportunities and risks attendant to building any vibrant, egalitarian, society. Get Satisfaction absolutely takes these principles to the next level. Well done.