Loading Profile...
State of login provisioning and accounts without emails?
My company uses GetSatisfaction to facilitate user feedback and customer support for our online services. Currently, we have a sharp drop-off between people deciding to give feedback and people actually going through it, which we think is due to the necessity of signing up for yet another service.
I have tracked the discussion on the following 2 links:
http://getsatisfaction.com/getsatisfa...
http://getsatisfaction.com/getsatisfa...
My understanding is, that we can use OAuth to automatically create new user accounts in GetSatisfaction, but we have to provide email and name identity of the user to GetSatisfaction - and further, the users get to manage yet another account/password combination.
Since 7 months since the last activity on these issues, let me ask again:
* is there currently a way how to automatically create using OAuth an account that has authentication managed through our website (presumably using OpenID), while providing further user identity (name, email)?
* even better - is there currently a way how create new accounts just with an OpenID identity, without an email address?
* is there another / better way for us to implement a feedback system on top of GetSatisfaction where we do not have to disclose identity of users?
Thank you,
I have tracked the discussion on the following 2 links:
http://getsatisfaction.com/getsatisfa...
http://getsatisfaction.com/getsatisfa...
My understanding is, that we can use OAuth to automatically create new user accounts in GetSatisfaction, but we have to provide email and name identity of the user to GetSatisfaction - and further, the users get to manage yet another account/password combination.
Since 7 months since the last activity on these issues, let me ask again:
* is there currently a way how to automatically create using OAuth an account that has authentication managed through our website (presumably using OpenID), while providing further user identity (name, email)?
* even better - is there currently a way how create new accounts just with an OpenID identity, without an email address?
* is there another / better way for us to implement a feedback system on top of GetSatisfaction where we do not have to disclose identity of users?
Thank you,
I’m concerned
3
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Sorry for the delay, Jakub. I'm lining up the right person to help answer your question. Some of those details might be a little more on the technical side, so I want to make sure I can provide you with a good answer. Thanks for your patience!
I’m working on it
-
Inappropriate?Hi Jakub.
That's very useful feedback. We have a few goals with Get Satisfaction. One is to reduce repetitive support issues, and the other is to increase productive interactions (feedback, suggestions, etc.). One goal can work against the other if we're not careful!
The short answer is that we're rolling out a new feature called Seamless Sign-on which allows companies like yours to pass through your logged in users with their credentials so that a.) we can ensure they aren't spammers, and b.) we can notify them when there are answers.
The feedback flow through our Feedback Widget minimizes the overhead of posting a suggestion to roughly the level of posting a blog comment, and if anything we've seen a big uptick in feedback since we implemented it. Have you tried that?
Since pure feedback doesn't necessitate a notification email we're open to other ways to further reduce any friction between your users and the feedback system. But be careful what you wish for...a little friction can separate the wheat from the chafe ;)
EMPLOYEE
EMPLOYEE
