Get your own customer support community
 

The company name is clear but which product am I looking at?

I like a lot of what you all did on the redesign, so congrats on some very positive moves. However, one thing that unfortunately went the other way is the product context of the current conversation for companies who have more than one product.

For example, look at the following topic in the Plasq section for Plasq's Skitch.com website: "copy Direct URL" no longer working in Safari 3.2.. There's no Product context above the fold (see annotated screenshot, although for a completely different topic :-/ Sorry...). One has to scroll down a page to find it on the right sidebar.

Additionally, I seem to remember that the product could be found in the URL, but that seems to have changed as well so that they are all under a flat hierarchy:

* http://getsatisfaction.com/plasq/topi...
* http://getsatisfaction.com/plasq/topi...

I would love to see BOTH the company and product logos/names up top as these two things are crucial to deriving the context.

Keep up the good work and thanks for listening, as always!
 
happy I’m just making already great things even better
Inappropriate?
1 person has this question

User_default_medium