The company name is clear but which product am I looking at?
I like a lot of what you all did on the redesign, so congrats on some very positive moves. However, one thing that unfortunately went the other way is the product context of the current conversation for companies who have more than one product.
For example, look at the following topic in the Plasq section for Plasq's Skitch.com website: "copy Direct URL" no longer working in Safari 3.2.. There's no Product context above the fold (see annotated screenshot, although for a completely different topic :-/ Sorry...). One has to scroll down a page to find it on the right sidebar.
Additionally, I seem to remember that the product could be found in the URL, but that seems to have changed as well so that they are all under a flat hierarchy:
* http://getsatisfaction.com/plasq/topi...
* http://getsatisfaction.com/plasq/topi...
I would love to see BOTH the company and product logos/names up top as these two things are crucial to deriving the context.
Keep up the good work and thanks for listening, as always!
For example, look at the following topic in the Plasq section for Plasq's Skitch.com website: "copy Direct URL" no longer working in Safari 3.2.. There's no Product context above the fold (see annotated screenshot, although for a completely different topic :-/ Sorry...). One has to scroll down a page to find it on the right sidebar.
Additionally, I seem to remember that the product could be found in the URL, but that seems to have changed as well so that they are all under a flat hierarchy:
* http://getsatisfaction.com/plasq/topi...
* http://getsatisfaction.com/plasq/topi...
I would love to see BOTH the company and product logos/names up top as these two things are crucial to deriving the context.
Keep up the good work and thanks for listening, as always!
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Great point! Although I think this has always been a problem. We're going to be working on solving the company/product clarity issue in our ongoing redesign effort. Thanks for the very helpful illustration of the issue.
1 person says
this answers the question
Loading Profile...


