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EMPLOYEE
Tip: Monitor Overheard (and reply) via RSS
Although I'm admittedly biased, Get Satisfaction's Overheard feature is pretty cool. I use it to reach out to people who are having problems using our site.
One way to monitor Overheard, apart from going to the Overheard tab for a company, is to set up an RSS feed. You can do that by clicking on "Subscribe to Overheard".
But, here's the real tip: When you want to reply to a tweet, your RSS reader will show you the "Reply to" link. Like so:
This way, you don't have to dig through Overheard topics. You can just get in there and start helping -- quickly.
One way to monitor Overheard, apart from going to the Overheard tab for a company, is to set up an RSS feed. You can do that by clicking on "Subscribe to Overheard".
But, here's the real tip: When you want to reply to a tweet, your RSS reader will show you the "Reply to" link. Like so:
This way, you don't have to dig through Overheard topics. You can just get in there and start helping -- quickly.
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Inappropriate?Is there a way you can get there to be more entries per pull? Or perhaps respect Google's IF-MODIFIED-SINCE header? I have a twitter search query come in at the max of 100 results, but it only pulls it every 3 hours. However, it seems to only grab the latest tweets, so I think they're using IF-MODIFIED-SINCE. It'd be nice if perhaps I could get all of the last 3 hours tweets instead of the latest 20, because Firefox is way too popular to tweet about.
