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Use company's own twitter for overheard, and a twitterfeed like idea
@Firefox_Queries is the opposite of @firefox_answers, listing all the recently created threads for Mozilla Firefox. It's using Twitterfeed now, but it'd be neat if companies could set these up directly in Get Satisfaction (and using the gsfn.us links). As well, if it could extend to Overheard wherein our 'bot' would be used instead of the getsatisfaction bot to communicate with people, that would be neat.
I’m excited
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The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this under consideration.
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Inappropriate?To respond to the second half of your idea: we've definitely thought about allowing the @replies to be sent (through us a a result of Overheard) using a company's "twitter bot" instead of ours (to clarify, our "twitter bot" is getsatisfaction), but I think we decided that the implementation and design cost at that time was too much, so we went with out current, simpler solution.
Can you explain a bit more about@Firefox_Queries is the opposite of @firefox_answers, listing all the recently created threads for Mozilla Firefox. It's using Twitterfeed now, but it'd be neat if companies could set these up directly in Get Satisfaction (and using the gsfn.us links).
for me? I'm not familiar with either Twitter account you mention, or exactly what you have set up using Twitterfeed.
I’m a bit confused about twitter bots
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This is one of the best points
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Well, if you look at @Firefox_Queries, it is actually just a list of items listed for Firefox prefixed with either Firefox Question (i.e. it was in the RSS feed for questions with the product Firefox) or Firefox Problem (like above but problems). It's mostly pointless, but let's say someone at Twitter wanted to easily see when new problems were posted, and gsfn offered a service where new problems could be sent to a twitter bot like twitter_problems. This way whenever a new problem was posted, a new tweet would be tweeted, and ev or biz or whomever could follow it and get notified without having to check their e-mail. It's just a novelty thing, not that important. -
Inappropriate?I think this should really be looked into, at least the ability to send the links not necessarily from the company's twitter bot but from the employee's account. I've noticed more than one reply that starts out like this:
"@getsatisfaction @moztom Thanks, but I don't know how to do blah de blah"
I never see the tweet because it goes to @getsatisfaction and the user doesn't understand replies, and also they don't want to sign up for Get Satisfaction. The end loser is the end user.
(Also, I think you should swap @satisfaction because @getsatisfaction, or perhaps move @getsatisfaction to @gsfn, because people don't realize it's either a) not the company or b) a bot)
Another option would be to detect tweet replies from a user to a specific statusid, especially since the reply button on the website now replies to the specific status, and add those to the thread as overheard "more conversation". Neat, but ultimately a waste. -
Inappropriate?hi GS folks, Now that 2.0 can we revisit having the overheard feature use the company's twitter account instead of @getsatisfaction? It makes sense for premium accounts methinks :-) !
