What is the difference between the free and basic plan?

Hi Cody,

We know we need to make this clearer on the web site. Right now, it's a bit hidden. On this page http://getsatisfaction.com/pricing if you scroll down you'll see this list of what's included in the free version:

Every plan has all of these core features:
Shaping the Conversation

* Structured content creation
* Setting the status on any given topic
* Monitoring and responding to Twitter posts
* Direct customers to the community *before* they email you
* Map insights through sentiment analysis

Providing Expertise

* Ability to set employee status
* Designate official responses
* Make company updates
* Send company messages

Specifically, you can:

- have unlimited employees participating and manage their role status from the Admin section [http://getsatisfaction.com/getsatisfa...]

- you can update your company details (description, logo, external links) [http://getsatisfaction.com/getsatisfa...]

- you can add & edit your products and services [http://getsatisfaction.com/getsatisfa...]

- you can add widgets to your web site [http://getsatisfaction.com/getsatisfa...]

- you can monitor Twitter via our Overheard feature [http://getsatisfaction.com/getsatisfa...]

- you can set the status on topics [http://getsatisfaction.com/getsatisfa...]

- you can mark a reply as a company answer and have it stick to the top of the page (as I've done with this reply) [http://getsatisfaction.com/getsatisfa...]

- you can make Company Updates and set a Company Message [http://getsatisfaction.com/getsatisfa...]

Here is a list of several "help" topics geared for companies: http://getsatisfaction.com/getsatisfa...

I hope that helps!