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Prompt companies to respond more quickly
I've reported serious problems, with yahoo and windows, in clear, precise detailed language, but not a single company response.
If these companies are going to be here, then they NEED TO BE HERE AND ANSWER!!!
Otherwise this is a joke and complete waste of time.
If these companies are going to be here, then they NEED TO BE HERE AND ANSWER!!!
Otherwise this is a joke and complete waste of time.
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Inappropriate?Hi v! I've already felt what you're feeling, with some other product-pages here on GS. But the pages you mentioned have way more company people signed-on which makes it worse.
Did you give them enough time to get back to you before concluding that no one would answer?
I’m concerned
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This is one of the best points
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you're right. i've found that the single person or small team companies seem to be more responsive. interesting. -
Part of the issue with these big companies is that they have many divisions, and the issues that get reported may not map well to the knowledge of the signed up employees. We'd like to fix that problem as well, but it's a hard one.
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Inappropriate?Sorry if you've had a bad experience, v. We can't promise that all of the companies on our site will be responsive. Some of them are incredibly helpful, some aren't, and some aren't yet participating. But, I think you'll find that the ones who do participate can be really helpful.
I suppose part of the point is to spotlight and reward those companies who are responsive but also highlight the ones that aren't. We can do better at showing how responsive companies are, which would definitely help you before asking your questions.1 Comment Add a comment
This is one of the best points
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yes measure more! http://getsatisfaction.com/getsatisfa...
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Inappropriate?We're cooking up some ideas for how to properly incentivize companies to be responsive, better promote customer-to-customer support, and --very importantly-- get companies to set clear expectations about what customers can expect here and elsewhere. It's very important to us, because it's magic when people are responsive, and frustrating when nothing seems to work.
I will say that in most cases the problem is systemic within companies and industries, not the result of individual employees not caring. In most cases the support staff is crazy busy and just trying to keep up.
I’m confident
CHAMP
EMPLOYEE
EMPLOYEE
