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EMPLOYEE
Why your company should add your FAQs to Get Satsfaction
- Provide answers to customer questions when and where they need it
- Promote conversation around each FAQ to make it more personal and self-updating
- Allow for multiple answers from different customer perspectives
- Dynamically add new questions to your FAQ by using Get Satisfaction widgets
- Promote conversation around each FAQ to make it more personal and self-updating
- Allow for multiple answers from different customer perspectives
- Dynamically add new questions to your FAQ by using Get Satisfaction widgets
I’m a fan of answers
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Inappropriate?Is there a way to seed the FAQs without posting them as myself? Not a huge deal, but thought it might be confusing for users to be seeing the same person both positing the question and answering in the reply.
I’m possibly trying too hard to circumvent the system
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Inappropriate?Most people do just post them as themselves but we do recommend setting up a user account that's called "Your Company Name FAQ" for asking the questions and then you can answer as yourself.
That being said, we do have plans to build a FAQ importer that would automatically apply them to that user name. It's on the product road map but not built yet. What's your company? Do you have a lot of FAQs?
Be sure to check out this topic about how to add FAQs.
I’m confident that some day we'll have all the tools we desire so the system doesn't have to be circumvented
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Why not have FAQ's built into the GetSatisfcation GUI?
Make it so that people don't have to ask questions and then answer themselves. Question/Idea/Problem/Praise/FAQ. FAQ being only Submittable by a product's employee. -
We're definitely considering some solutions for facilitating the inclusion of FAQs and/or knowledge base. Thanks for your feedback!
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Inappropriate?Oh, I don't know. I've probably had longer. My emotions can be very complex at times.
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Inappropriate?This thread is still mentioned: here, however, this link is no longer valid. Which I think is the same link you use above.
Please revisit these topics as they are still topical to newbie admins. :)
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Thanks, Andy. Good point. We'll get on this.
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Inappropriate?Hey Amy,
Any update on the FAQ importer? We want to seed ours, should we just set up an account as you mentioned above? I thought I would check since it has been a year since your posting. -
Inappropriate?Hey, Barefoot CEO. Sorry if we have been slow to update this one, but we have decided that a FAQ importer isn't in our plans. We tried it for some companies, but we ultimately felt that it didn't really fit our model. Hope that's not too much of a disappointment.
CHAMP
EMPLOYEE
