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EMPLOYEE
You can flag topic posts and replies that you feel need to be reviewed
We're all about open conversation here at Get Satisfaction so we're not going to delete a post or reply just because someone says something negative. However, there are a few instances where we will remove a post or reply:
- SPAM
- Inappropriate
- Abuse
- Crass commercialism
If you see a post that you think falls into one of these categories, click the "Inappropriate" link, select the category it falls under and add a little explanation to give us some further insight into why you think it needs to be removed. We'll review our Flagged items page and will remove items within a few days as we find necessary.
If you notice something that needs immediate attention, flag it and email us at support [at] getsatisfaction [dot] com with a link to the post.
- SPAM
- Inappropriate
- Abuse
- Crass commercialism
If you see a post that you think falls into one of these categories, click the "Inappropriate" link, select the category it falls under and add a little explanation to give us some further insight into why you think it needs to be removed. We'll review our Flagged items page and will remove items within a few days as we find necessary.
If you notice something that needs immediate attention, flag it and email us at support [at] getsatisfaction [dot] com with a link to the post.
I’m not a fan of spammers or abusers.
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Inappropriate?How do I unflag an item? I was playing around and I thought I clicked 'cancel' but the topic is still flagged.
I’m worried that topic is going to be investigated by the Satisfaction Flag Police
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Inappropriate?The ability to undo a flag is in the pipe. You can't currently. I'm not sure about the Timeline, it may be about a month away on the priority list.
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Inappropriate?And trust me, Ed. I'm pushing for it. Because I have to manage flagged items and I can tell that a lot of time items are flagged accidentally. :)
You can let me know the topic name that you flagged and I'll be sure to dismiss it. And we have a very specific policy around deletion so we won't just delete something because it's been flagged unless we agree with the flag.
I’m the Satisfaction Flag Police
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Inappropriate?FYI: 'Just started a related topic: http://getsatisfaction.com/satisfacti... -
Inappropriate?An update for everyone participating in this topic and all those who are curious about dealing with spam, inappropriate content, etc -- We launched our first version of premium services which include a fantastic new Management View and some really useful topic moderation tools. See all the features here!
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Inappropriate?Oh I would love to buy the premium packege if only we werent a startup without any money at all at this point. Question: If someone is posting inappropriate things in German, how do you decide whether the flag is correct?
I’m puzzeled
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Inappropriate?Well, HCL, that is a good question. In some instances, I'll confer with good old Babelfish, the online site for translating text, but that admittedly only goes so far. It's a judgment call in some cases. And, let's be honest, any kind of community management like this is going to be subjective and have a lot to do with context, the expectations of the community, etc. Fortunately, though, we have a German-speaking developer on hand in our office, Bernd. He's good.
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Inappropriate?Also, HCL, if an employee flags something but we're unsure about the flag we'll often email that employee for more clarification.
EMPLOYEE
EMPLOYEE
