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Your "report a problem" process doesn't work if company doesn't list a product (co. is Zannel.com)
TWO PROBLEMS:
First one: I tried to use your site to report a problem with Zannel.com, but YOUR site won't let me submit a question or problem report since there's no "product" listed in step 2 for Zannel. (I tried entering every letter of the alphabet.) This is a problem. Why do you let companies set up a page without entering any products, then require those products to be listed in order for end users to user your service?
Second one: Here's the Zannel.com problem: I tried texting "Join" from my phone to 5888, but it's not working. Several other users are having the same problem. I'm one of the organizers of an event that will be encouraging our attendees to use Zannel.com tomorrow, but I don't want to promote the process for mobile signing-up for Zannel if it doesn't work.
Can you email me at [private data removed]? Thanks -- Carolyn Bahm
First one: I tried to use your site to report a problem with Zannel.com, but YOUR site won't let me submit a question or problem report since there's no "product" listed in step 2 for Zannel. (I tried entering every letter of the alphabet.) This is a problem. Why do you let companies set up a page without entering any products, then require those products to be listed in order for end users to user your service?
Second one: Here's the Zannel.com problem: I tried texting "Join" from my phone to 5888, but it's not working. Several other users are having the same problem. I'm one of the organizers of an event that will be encouraging our attendees to use Zannel.com tomorrow, but I don't want to promote the process for mobile signing-up for Zannel if it doesn't work.
Can you email me at [private data removed]? Thanks -- Carolyn Bahm
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Inappropriate?Hi cbahm,
I'm sorry you had a difficult time posting your problem. I checked Zannel's Get Satisfaction area and you are correct that they have not added their products. However, you don't have to select a product to post a topic. We will certainly take your experience into consideration when we redesign the topic-posting page so that we can make it as simple and clear as possible.
I recommend that you post a topic in their area and ask them to add their products so that you can associate the appropriate products with your topics.
In terms of your Zannel problem you posted above, you'll want to re-post that in their area as we are not affiliated with them and won't be able to provide the help you're seeking.
Also, I removed your email address and phone number from your topic to protect your privacy.
EMPLOYEE
