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Don't bully people
I have turned of auto renew. And was sent tons of emails saying to renew. I DON'T want to. And yet now i get and email saying you are going to renew anyway. WHAT ARE YOU TRYING TO DO? BULLY ME IN TO RENEWING!?? I will NEVER reccomend Godaddy because you guys are out to rip me off!!!!
I’m sick of you emails trying to force me to renew!
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Will,
I apologize if there was any confusion over the renewal notices. These notices are sent to make sure that customers receive warning of possible expiration - as you might expect, we come across all types of customers including those who may not realize they have important domain names expiring and who do not have them set to automatically renew. In addition, some people who disable the autorenewal option change their minds later or forget to manage their accounts when the times comes. For this reason, we opt to warn all customers of expiring domains rather than not warning them and having some domains unintentionally lost.
You stated that you received an email saying your domain(s) would renew regardless of the autorenewal being turned off. This should not be the case. There has most likely been a misunderstanding, but it is best that we review the email in question to determine exactly what is happening. I recommend forwarding a copy with your concerns to support@godaddy.com. The GoDaddy.com Support team would then investigate your account to ensure that everything is working properly and answer any remaining questions you might have.
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Inappropriate?Will,
I apologize if there was any confusion over the renewal notices. These notices are sent to make sure that customers receive warning of possible expiration - as you might expect, we come across all types of customers including those who may not realize they have important domain names expiring and who do not have them set to automatically renew. In addition, some people who disable the autorenewal option change their minds later or forget to manage their accounts when the times comes. For this reason, we opt to warn all customers of expiring domains rather than not warning them and having some domains unintentionally lost.
You stated that you received an email saying your domain(s) would renew regardless of the autorenewal being turned off. This should not be the case. There has most likely been a misunderstanding, but it is best that we review the email in question to determine exactly what is happening. I recommend forwarding a copy with your concerns to support@godaddy.com. The GoDaddy.com Support team would then investigate your account to ensure that everything is working properly and answer any remaining questions you might have.
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Inappropriate?I got the renewal notices alright. But then I got another email saying that it was going to renew anyway.
I’m frustrated
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Inappropriate?Will,
I understand your concern about the additional message. I assure you that what you have described is not standard practice. It is likely that there has been some misunderstanding about the email's intent or that there is some other reason for confusion. This is why I would like you to forward a copy of the email you received to our support staff. Without seeing the exact email and being able to review your specific account, there is no way for us to truly understand the situation.
Please understand that GoDaddy.com is interested in providing the best possible customer service. However, the Get Satisfaction Web site is not the appropriate forum for discussing the private details of a customer's account. If you have continued concerns about this matter, I encourage you to take my suggestion and communicate directly with our support staff (who are available 24 hours a day, every day).
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I fowarded the email before I commented in here. -
Inappropriate?Btw: In case anyone has this problem, i was getting emails for hosting renewal, not the domain. It was the hosting for a domain that was no longer hosted with GoDaddy.
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