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Error Uploading CSV
I'm trying to upload a CSV file and every time it says "there is a problem, please contact support". Unfortunately I can't actually click said link because the upload dialog has no means to close it when the error occurs.
I’m annoyed
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Inappropriate?Hi Anthony,
I'm sorry you are experiencing this problem. I am logged in to the application now, and I am unable to re-create this error.
There is only one thing I can think of that could be causing this. If you are logged in to the application and idle for a certain amount of time, the security token expires and prevents you from uploading something. This is a bug on our side that is currently being worked on and will soon be patched.
In the meantime, a simple workaround is to log out and re-login, as this will reset the timer on the security token.
If this still doesn't work for you, I would be happy to set up a quick call with you to try to get your data loaded. Just let me know.
Thanks for your patience,
Ray
support@gooddata.com (or ray@...)
I’m thankful
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Inappropriate?I logged out and logged back in and still have the issue. I've sent you a direct email to see if we can work out the issue. -
Inappropriate?Good speaking with you! I hope that everything worked out. Just let me know if you have any additional questions or concerns.
For CSV upload reference:
http://getsatisfaction.com/gooddata/t...
Thanks!
Ray
I’m happy
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