Why did goodreads trick me into spamming my entire address book??
I accidentally spammed my entire address book with invites to goodreads. See blog post here: http://www.mickipedia.com/?p=1174 and flickr images here: http://www.flickr.com/photos/redcarpe...
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Inappropriate?Hi Micki,
I just read your blog post and responded over there. I sincerely apologize for any inconvenience you have experienced. We have tried to make our address book importers as clear as possible, and please be assured we will use your feedback to continue to do so. We *never* send emails without you confirming on the next page which contacts you'd like to send to. We love feedback, so please don't hesitate to email us at support_at_goodreads_com. Thanks!
Jessica from Goodreads -
Contact importers that abuse the anti-pattern of asking for email accounts and passwords is really bad business. You should look into OAuth. You shouldn't take advantage of your users to grow your community. -
Inappropriate?I am a huge fan of Goodreads (huge!). I have to admit that I have that not-so-sure feeling on a lot of social-networking sites, and I have had that feeling on Goodreads, although not as often as on other sites. My hope is that it's not really designed to be that way.
Finding people and inviting people are two distinctive things, and it definitely makes sense to split those two up. You can combine them, but the language does need to be very clear about what you're about to do whenever you click a button. It should also ideally tell you what's going to happen in the next step after you click a button. Most invite functions usually seem to take more than one step, and it is hard to take it all in when you show up at a site and go through the finding and inviting process.
Very sorry you had this experience, Mickipedia, but thanks for sharing it. Invite features on a lot of sites are a tricky thing, and my hope is that your feedback will be helpful for Goodreads in their overall design process. -
This person works for Goodreads. -
Actually, you're completely wrong, beecroft. I don't work for Goodreads. I do use Goodreads, though. -
Inappropriate?The worst part is GoodReads doesn't just offer you the opportunity on your friends page, but rather it pops up constantly (annoyingly) all over the website. It is a bad bad thing.
Have you ever had a service email your password to you because you forgot it? Well this gives GoodReads access to read that email. The tech-industry calls it an "anti-pattern" because it trains users to turn over there password to another service. They probably aren't evil like that, but it is still a bad precedent.
GoodReads.com should take the higher road, and use positive design patterns, like OAuth, to accomplish friends-list importing without requiring your password to other services.
I’m disappointed and untrusting.
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Inappropriate?Hi All,
I wanted to post an official response from the Goodreads team to this post. First off, as Jessica, mentioned - we are very sorry Micki! Address book importers are a necessary part of any social network, and we have tried very hard to adhere to industry best practices. We have a goal that nobody should ever invite members they did not intend to, so I was very concerned to read Micki's blog post.
We have been continually improving out address book inviter every since launch. In early 2008 we moved to a 2-page invite flow and added a javascript confirmation before sending invites. This double-confirm has served us well, and I invite anyone to check out our current flow (screenshot here), and give us feedback. For reference, here is Facebook's import flow.
However, given this thread we can clearly do better. I consulted a user-interface expert, who suggested that our javascript confirm might be improved, because "who reads those annoying things anyways?" (another anti-pattern?). We agreed, and just launched a much more clear confirm, using a div. We also tweaked some copy to make it more clear for members whose address book did not contain anyone already on Goodreads.
The last point, brought up by Snowflake Seven, is that trusting a social network with your email password is a bad pattern. This is certainly true, and there are examples of social networks abusing this trust.. But like any media company trying to create a brand, companies like Goodreads, MySpace, Facebook, etc would never do anything illicit, because our reputation is at stake, and to be successful we need the trust of our members.
This being said, OAuth (a way to accomplish importing your address book without giving your password to another site) is certainly the way of the future. However it is brand-new. Facebook silently launched OAuth support within the last few weeks, unless I am mistaken. Gmail's OAuth support is less than 2 months old, and Goodreads was one of the first sites to implement it (we know this from chatting with their developers). So I am happy to announce that Goodreads now does support OAuth, and are in the process of soft-launching it and testing it. You can find our Oauth support on this page, or linked to on the bottom of our invite page ("friends" => "invite friends").
Goodreads was built on a belief of listening to our members and reacting quickly, constantly improving things and adding wanted features. We'd love any further feedback people have on how we can continue to make a great service!
1 person says
this answers the question
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Inappropriate?Thanks for this info, Otis. I still get a bit confused when using the GoodReads invite system (and other invite systems, frankly), and I do feel like it pops up too often for my taste, but I also appreciate that you have given this a lot of thought and that you took the time to write a lengthy response. If I think of any ideas or suggestions, I will definitely try to share them.
The most clear distinction I can think of is to make the "finding friends" process explicitly, visually different from the "inviting friends" process.
I don't know if this is helpful, but the way we have set it up here at Get Satisfaction is to lightly step people through three clear paths so that they don't ever get that sensation that they're about to do something they don't intend. We separated the choices a user has into "finding in our system", "inviting from outside our system", and "importing into our system".

I won't claim that this is the best way. Our "contacts" are very different from your "friends" but I offer this up in case it helps in some way. We haven't gotten complaints, but contacts in our system admittedly have less importance than friends in your system.
In any case, I'm enjoying GoodReads, especially the way it encourages me to carve out more time for reading in my life.
I’m digging into a new stack of books right now!
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I could not agree more. -
Inappropriate?There has been some really interesting progress on this front through a collaboration of Plaxo & Google.
I’m frustrated GoodReads is still using the password anti-pattern.
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