You Tube and Nonprofits

With much fanfare You Tube informed me that my organization Jazz Bridge, a nonprofit that aids jazz musicians in crisis, had been chosen to have a nonprofit You Tube Channel. I was in seventh heaven until I tried to sign up and a glitch occurred which did not allow me to sign up our organization as a nonprofit. I tried to email support@youtube.com to no avail. I even tried to call Google to get someone, anyone on the phone to help. It is unconscionable that You Tube encouraged people to apply for their nonprofit channels and then did not provide ANY customer support for that new outreach. To treat charities like this is abominable. Now what could have been a wonderful venue to get help for ailing jazz musicians without health insurance has turned into a headache. I'm still hoping that someday You Tube will grow a conscience and fulfill what it promised to the nonprofits that took the time to apply for their "generosity." What a joke they played on defenseless people who really needed the help they were promising.