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Problem with Cookies by Design
Used Groupon to purchase cookie bouquet for mothers day. Bouquet was delivered all broken - in tiny pieces. Cookies by Design doesn't answer the phone. You are offering products from people who do not deliver good products.
Do I have any recourse to get my money back?
Sandy Caterine
scaterine@hotmail.com
Do I have any recourse to get my money back?
Sandy Caterine
scaterine@hotmail.com
I’m happy
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi Sandy,
Very sorry to hear this. We will contact Cookies by Design first thing on Monday to see what we can do to make this right. If we can't work something out with them to your satisfaction, we'll work something with you directly. I will follow up with you about this issue tomorrow.
Again, very sorry about your dissatisfaction with this Groupon.
Joe Harrow
groupon@thepoint.com
312.386.8280 -
Inappropriate?Hi Sandy,
We contacted Cookies By Design regarding your unsatisfactory delivery, and it seems like the issue has already been resolved between you and the company and they will be re-delivering your cookies. Please let me know if you still feel unsatisfied by the solution that was agreed upon.
Again, we are sincerely sorry about your negative experience.
Joe Harrow
groupon@thepoint.com
312.386.8280
EMPLOYEE
