Homeplace Group
is committed to open conversation about its products and services. Conversations should be conducted in the spirit of the Company-Customer Pact.
On May 28, 2009 I placed an order on-line for the MIghtyLift center support. I paid the order through the PayPal system. I have a receipt number(4792-3901-5169-3727). I have yet to receive any confirmation of the order or it's status. I attempted to locate the order on the Paypal system but it has no record of any payment. I am unable ot locate any information on your site as to the statuys of my order. Your propmpt attention to this matter will be appreciated.
I love this company. Their bed products are unique. Imagine a Murphy-style bed that doesn't need assembly or installation. (Thats the Fu-Chest) Or a fold up bed with a variety of mattresses to choose from But my favorite was the Stowaway. An innerspring mattress and foundation that tips up on end and can go into a closet. Perfect for guests. But that's not even the best part. I talked to Blaine who explained all the different mattress types, called me back to let me know when my purchase would arrive and called me back again to check and make sure I wanted a very firm mattress. (It was like having a family member shop for me. ) Innovative products with superior customer service. Hard combination to beat.
I have a queen size headboard, footboard, and frame and a relatively new full size mattress and box spring. Any kind of convertor that will make this work?
I have a mantua queen frame (4 corner legs with one in very center) and want wheels. I assume that #281-80-4-WB wheels fit but want to confirm this and also don't know what to buy or do for the 5th point that will now not be long enough. I don't mind it remaining a glide (this is on a tile floor) if that will work but how do I make it long enough? Please confirm and I will buy!
I'm designing a bed that fits into an alcove in the open attic space behind the bedroom wall. It would be great if I could mount the bed platform on a large pair of slides so the whole mattress could be pulled out to ease changing sheets, etc. In a sense it would be like a very large cabinet slide out drawer. Does anyone have any idea if these large slides exist. They'd have to be at least 36" long. Thanks.
I believe my sofa has a Leggett & Platt folding frame. Will the repair kit work with this frame?
Also, I looked at the current installation in my sofa and the polyproplene deck appears to be sewed to one of the bed frame rails.Does the replacement deck have a different design to avoid this?
My couch has never had legs. I would like to add some. What do I need to order. I have a drill w/ attachments, so I can make the holes in the couch bottom frame. What else? Thanks
Customer satisfaction is a joke with this company. They sent me the wrong item and then refused to refund or in any way rectify the situation. So basically, I'm stuck with something that I can't use, don't want, don't need. Will never do business with this company again and will report to BBB.
We recently received the following praise from a customer, and we wanted to share the kind words about Blaine.
"When I had several questions about this product, a gentlemen named Blaine was more then helpful, and extremely patient with me, What a pleasure to have someone as professional as he was to deal with on the other end of the phone!!! Customer service goes a long way, and your company, as well as Blaine exceeded it in every way! Thank you very much for a pleasant on-line shopping experience."
I will like to know why although I paid through Paypal, I have not received a confirmation number, so I can check on the status of my order, no emails received no confirmation # nothing to show I made a purchase.This is the first time I have not heard from a company
I am going to be building a window seat in our spare room & would like to place a sleeper-sofa mechanism in the box. Was looking at Furniture Online Classic square #3568. I need the width dimension, plus the size of the unit when it's folded up, thank you
I need to replace some sofa legs that were accidently thrown out in a move. How do I measure the height of the legs? I have one to measure from. Does it include the metal part that gets screwed in?
I placed an order for the queen bed converter rails. Much to my dismay, my queen mattress was too large to fit between the brackets on the frame. I called customer service and they forwarded my call to Ron, in the service department. I placed the call about 3 or 4 days before Christmas and when I requested larger brackets, the man laughed and asked if I wanted them before Christmas! I couldn't imagine anyone expecting instant service and explained that I was simply glad he was listening to my request and that he would consider it. He said he would see what he could do and took my address down.
Believe it or not, on Christmas eve, two larger brackets came in the mail!
It was truly something that could not go without saying a big THANK YOU! It is because of people like Ron that you will be able to stay in business. If I need anything that I can find on your website, it will be the first place I go to shop!
If you use this company's products or services, we'll add the company to your dashboard. If you work for this company, we'll add you as an employee. Got it, thanks!
Loading Profile...
Ron (Employee)
last replied
on June 24, 2009 13:28
Brandon (Official Rep)
last replied
on June 13, 2009 07:21
Lynn (Official Rep)
last replied
on April 07, 2009 00:19
Bill
last replied
on June 05, 2009 13:44
EMPLOYEE
