Loading Profile...
Do not use this company!
Customer satisfaction is a joke with this company. They sent me the wrong item and then refused to refund or in any way rectify the situation. So basically, I'm stuck with something that I can't use, don't want, don't need. Will never do business with this company again and will report to BBB.
I’m sick and sad.
3
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
The best solution from the company
-
We use Get Satisfaction as an additional tool to assist customers in all matters of service. Without knowing who you are or what you ordered, I could comfortably state that as a matter of policy, if we ship out a wrong item, we will immediately ship-out the correct item.
However, this level of service does not apply to situations wherein the customer orders the wrong item-- either by shopping cart or over the telephone. If you request a particular item by SKU or name, provide payment information, we will ship out what was ordered.
At times, we have had customers who have ordered the wrong item and admitted their mistake. We have always resolved those situations amicably and to the customer's satisfaction.
We have been in business over forty years now and can attribute our longevity in serving important needs for people everywhere and would not be able to survive if we provide customers with poor service or ignore them. We also have policies regarding returns, terms and conditions which may be viewed at http://www.homeplacegroup.com/terms.htm
Having established protocols allows us to continue in business effectively for future customers. Should you feel you have been wronged, you have every right to contact the BBB; we would certainly and graciously work with them in arriving at a solution.
Without having additional details, there is not much else I can do for you now. Please contact us at support@homeplacegroup.com and supply your name and the nature of the order. We do not refuse customer service to anyone, but we have rules to follow and hopefully we can resolve your situation for you. Just let us know-- Val
I’m confident
The company and 2 other people say
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?We use Get Satisfaction as an additional tool to assist customers in all matters of service. Without knowing who you are or what you ordered, I could comfortably state that as a matter of policy, if we ship out a wrong item, we will immediately ship-out the correct item.
However, this level of service does not apply to situations wherein the customer orders the wrong item-- either by shopping cart or over the telephone. If you request a particular item by SKU or name, provide payment information, we will ship out what was ordered.
At times, we have had customers who have ordered the wrong item and admitted their mistake. We have always resolved those situations amicably and to the customer's satisfaction.
We have been in business over forty years now and can attribute our longevity in serving important needs for people everywhere and would not be able to survive if we provide customers with poor service or ignore them. We also have policies regarding returns, terms and conditions which may be viewed at http://www.homeplacegroup.com/terms.htm
Having established protocols allows us to continue in business effectively for future customers. Should you feel you have been wronged, you have every right to contact the BBB; we would certainly and graciously work with them in arriving at a solution.
Without having additional details, there is not much else I can do for you now. Please contact us at support@homeplacegroup.com and supply your name and the nature of the order. We do not refuse customer service to anyone, but we have rules to follow and hopefully we can resolve your situation for you. Just let us know-- Val
I’m confident
The company and 2 other people say
this solves the problem
1 Comment Add a comment
This solves the problem
-
I got this email from your company on Nov. 24th.
Ron Matzick
to me
show details Nov 24
Reply
We are getting that refund taken care of for you. Be checking your e-mail in the next few days for something with Pay-Pal on it and it will let you know that you have a refund from HomeplaceGroup.
I hope this helps you.
Ron Matzick, C.S.
Homeplace Group, Inc.
Best Regards
Then I heard nothing, despite sending 3 more emails to inquire about my so called refund, until I was told to send the item back and "Maybe" I could get a refund. You consider this "solving the problem"?
I consider it unsolved. Why should I pay shipping to send back an incorrect item without even knowing that I will get any refund. Who would do that? Would you? I don't think so.
You jumping in with your smiling "I"m confident this solved the problem" is pretty inappropriate, especially when you admitted that you know nothing about my situation! -
-
Inappropriate?Do you by any chance record your phone calls? A lot of companies do. If you are one of them, you could listen to my husband's phone call order and you would see (hear) that what you sent us is not what we ordered.
-
Inappropriate?Thanks for getting back to us. But once again, I have no idea who "vrexy" is nor what the case is about. Mr. Ron Matzick may have submitted the paperwork as he usually does, but it may have gotten kicked-back for cause. I'm not sure but the snippet of info you provided above omits a lot of information regarding your case.
I'm confident because the process is usually a simple one, i.e. -- if we ship out the incorrect item, we will correct it. But if the customer orders the incorrect item, we must follow the published return protocol.
I'm not sure why you are being evasive, just let me know. -Val
I’m thankful
1 Comment Add a comment
This solves the problem
-
I am not being evasive. I saw on another posting that you said to not put any personal identification on here, written by you. I will call Ron. By the way, do you tape your phone calls? That would certainly be valuable in proving my point.
-
Inappropriate?Your name is not personal information referred to elsewhere. Personal information would be address, telephone, credit info. We just need your name so we could certainly look it up to help. Thanks
-
Inappropriate?Hey, vrexy, if you need to send them private info, you can always do that via e-mail. It sounds to me like vapple is genuinely doing his best to help you, and I hope that you can get this solved. I would love it if we can all get a good resolution to this problem. -
Inappropriate?Hey, vrexy, we didn't hear from you. Were you able to get this resolved?
-
-
Inappropriate?Did you contact them in another way, say, by email? Were they responsive?1 Comment Add a comment
This solves the problem
-
I talked to them several times. They promised me a refund. Never got it. Never heard from them again. Has happened twice!
-
Inappropriate?In fact, the refund was processed on Dec. 11.
-
Inappropriate?Original Transaction
Date
Type
Status
Details
Gross
Fee
Net
Nov. 14, 2008
Payment From EDWIN MCCAMPBELL
Partially Refunded
Details
$169.00 USD
-$4.36 USD
$164.64 USD
Related Transaction
Date
Type
Status
Details
Gross
Fee
Net
Dec. 11, 2008
Refund
Completed
...
-$84.50 USD
$2.03 USD
-$82.47 USD
Transfer to:
EDWIN MCCAMPBELL -
Inappropriate?Funny, no one bothered to tell me! I do not have the refund. No email from Paypal as promised, etc. No other information known about this, other than what you wrote above. (BTW, I thought you said you didn't know who I was. Remember accusing me of being evasive?)
I’m still without a refund.
-
Inappropriate?We did not tell you because you are not Edwin McCampbell, we spoke to him on the telephone and we explained your concerns voiced here. We don't get many comlaints, so after speaking to Ron and the Doctor, it was easy to figure who "vrexy" is representing.
However, sometimes these situations can become awkward if we provide information to the nurse, girlfriend or wife.
We have had situations in the past where a spouse is not aware of purchases; for instance, purchasing a bed for a girlfriend and the wife wants to know the address. We simply stay out of such situations.
I’m thankful
-
Inappropriate?I suggest anyone considering doing business with this company carefully read their return policy. It is not very consumer friendly to say the least. I ordered a $159 item, and waited a month to open the box because I needed help to remove my bed from its frame. After seeing what I bought, it was clear that the product would not work with my bedframe. The description was not clear that "wooden side rails" assumed a lip was already present on the side rail (in which case I wouldn't have needed their product). They give you 5 days after receipt to get an RGA and 10 days to ship the item back. It is not very realistic for those of us single people who travel for a living. In addition, they charge restocking fees and you pay for shipping both ways. It seems they aren't very eager to get product back that the consumer does not want to keep. I am curious as to why they put these time restrictions on returns. I know most companies will not accept the return of obsolete items that are no longer being sold, and some companies will not accept returns without proof of purchase, but this is the first time I have done business with a company that givesyou only 10 days to ship an item back that you don't want. Particularly when some of the items being sold require more than one person to handle.
-
Inappropriate?Hello Kathleen,
I am not really sure what it is that you are having a problem with,but I am willing to look into it for you. Please give me a call @ 1-877-324-9202.Let me get a little more detail about the problem.
Thank You
Ron
I’m confident
EMPLOYEE
EMPLOYEE
