Great experience when early-am problem arose.

I had booked a hotel + flight on one of those trip sites (I believe Expedia, as they own Hotels.com). I had a red-eye flight in, and upon landing I found I had a phone call message that Hotels.com who accommodated the hotel booking was calling to let me know the hotel had just closed down! Now, I had yet to even leave the airport at 1am and I find I didn't have a place to stay for the night. I called the agent (direct phone line) and she was able to immediately hunt down an alternate and still early-am open hotel in a decently rural town (less than 50,000 people). I didn't even have to call a central line, wait on hold or anything as she was apparently one of their "problem-solver" agents. Was very glad to have this, especially when something went wrong.