Beware of HP Products. Defective Smart-touch notebook tx-1275dx

Beware of HP products. I had been a long-time loyal customer of HP products for many years. As an IT Consultant, I had recommended and purchased HP servers, printers, and computer for hundreds of clients. I am thoroughly convinced that the purchase of any HP product is a risky venture. I recently purchased 2 of HP's Touch-Smart Tablet PCs. Imagine my surprise when I began experiencing hardware failure symptoms on one of the PCs literally 2 weeks after the original purchase. The internal wireless adapter began experiencing issues and I was forced to constantly repair the TCP/IP protocol stack. This went on for a few days until the internal wireless finally failed. HP's tech support mailed another adapter to me which did nothing to resolve the issue. After calling back on the same case, HP's inept support is requiring that I format the hard disk and restore the PC back to original factory settings prior to escalating. How stupid is this? I explained to the support staff that I had already:
1. Uninstalled the driver
2. Removed the wireless adapter's entries from the registry
3. Re-installed the driver
4. Replaced the internal adapter

I was still forced to re-image the hard drive for what any first year tech could see is clearly a hardware issue. I have been a Systems Engineer for over 25 years and I have never encountered such gross incompetence and disregard for a CUSTOMER

I asked to speak to a manager and was refused. Now I've got a BRAND NEW laptop for which I have no service. I was not allowed to speak to a case manager nor did the support personnel provide their identification information. Indecently, I had purchased 4 HP desktops during this year and ALL of them experienced hardware failure within the first 3 months of service. Nice going HP; a 100 % failure rate !!!! Consumers, please do yourself a favor, steer clear of HP.

K. Pitchford
k.pitchford@comcast.net