DV1000 No power...is it dead and buried
HP Pavilion DV1000 (DV1355) has been working fine up until yesterday but will no longer switch on. No power indicators, I have changed batteries and A/C adapters with no luck. Can anyone help? or is it dead and buried?
8
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Been there, done that. I was working with my DV1000 Pavillion last Friday and right in the middle of a project, with absolutely no warning, it died, shut down, kaput, never to be resurrected. It was 3 y/o. I took it to Best Buy (thought I had bought it there-oops) and was told by Geek Guy that it wasn't my power cord (darn) but probably my "motherboard" was fried. Then I found out I hadn't bought it from them. Went to Circuit City and found out that I had bought it there but my warranty had expired June of "07 but I sure don't remember being reminded of that last year. Bottom line is my laptop is deader than a door-nail (whatever that means) and no way to retrieve my info unless I send to HP and the cost will be as much as buying a new computer. I absolutely loved my HP and was very proud of it but now that I am hearing that there is history of this problem I am definately not inclined to ever buy an HP product again!!!
I’m sad, frustrated and very unhappy
-
Inappropriate?i think i'm in the same boat...reliable laptop for 2+years for my friend... i buy it off of him.. it's in AWESOME shape (the cord may have seen better days)use it a couple of times... then DEAD. buy a new powercord... still wont boot. should i sell it for parts?
I’m feeling like this kind of thing ALWAYS happens to me.
-
Inappropriate?OK, I thought I was alone with this. My dv1000 is 3 years old and has always worked perfectly, then one day, I turned it off to move it to another room. I plugged it back in, and nothing happened. No lights, no power, no response at all. I've changed the battery and power supply, and still nothing. However, when I first put in the new battery, the laptop briefly started up and got to the Windows logo, then shut down. I chalk this up to the battery not being fully charged and having just enough juice to get it started for a few seconds. So, at least in my case, it's not the motherboard or the battery. I think it's a problem with the power unit - is it worth it to try replace it?
I’m frustrated
-
Inappropriate?Same here. My dv1000 died while in use. Took it apart and checked the power connection: there is 18volts coming in, no problem. Some people said its the motherboard & if you flex it just right, some broken traces will re-connect, but that does not apply to me. Once when I had it apart, for some reason I saw the blue lights on the front blink, but like fading memories of what was once a great company, that was the last gasp. I will note that the fan duct had a large amount of dust in there. I mean, it was basically completely clogged. How bout designing the dam thing so you can clean a filter or some such? Also I would add I think the fan was making some subtle weird noise a few days b4 it went out. Cleaning out the dust had no effect, it was probably too late. My guess is one little component is fried. A component that probably cost about 2c in bulk and is impossible to find & replace on a single unit basis. But that doesn't matter because we'll never know what the component is.
Its unreal to me that a once-storied company like HP has been reduced to cowering in fear of being exposed rather than stepping up and making it good. I mean this is not some onsie-twosie problem. Its so prevalent that some clown on Ebay is got a nice little racket going repairing these:
http://cgi.ebay.com/HP-COMPAQ-DV1000-...
Integrity is so yesterday. Thanks HP. Thanks A LOT.
-
Inappropriate?I faced this problem as well, and have fixed it free of charge...
...Initially i had an IT specialist check it out when I returned to base, and he pretty much said I was S.O.L., not wanted to face the death of my closes tool, and means of communications while deployed (nor wanting to spend the 1000+for a new one) I researched more.
here is what I did, basically unplug anything running to it, remove battery, and disassemble the base unit, the hard drive, the memory cover, everything. get all the screws out, and pay attention to no losing any screws, they are not easy to find replacments... flip the laptop back over, and remove the media control-power panel; this can be stubborn, but it is strong, there are two more screws that need to be removed, top left of the power button. now flip it back over, remove the bottom of the laptop, and making sure to be gentle, remove the processor that is underneath the silver block attached to the CPU fan, a few more screws here, keep them separate. (I label a piece of paper of where they come from, and slide a piece of tape of them so they will not move.)
Once you get to the processor, there is a lock, turn it 180degrees to the right, you'll feel a little click, and it will lift right off. Make sure you do not bend any of these prongs...!
Last, remove the optical drive, your disk drive, it comes of easily. again separate screws carefully...
Now that is is all broken down, flip it over, and where the power button was there is now just the little rubber button there. Hold it in for 45-60seconds.
This is resetting the power to the laptop.
Re-assemble everything in the order that you disassembled it. being careful with the processor, and the CPU fan. reassemble everything, except the media control-power bar, and now plug the power (AC cord) in and hold the power button down for 5 seconds...
I unfortunately had to do it twice for it to work, so it became redundant with all the screws and pieces, but I am typing this on my laptop that out of no where powered off, and would not turn back on 4 days ago.
I hope this aids someone, cause I know it was a relief for me.
Best of luck, and the HP trouble shooting guide on their website is very helpful for some of these steps if needed.
Semper FI,
Woods, L
I’m confident
-
Inappropriate?Wow Lieutenant that's pretty interesting. Basically you are saying that if you remove the CPU from the motherboard, then supply power and do the forced reboot that did it fo ya. Correct? Well I took mine apart too, and I am pretty sure that I tried something similar to that, but not sure if I did it exactly that way or not. I am curious where did you come up with this procedure? Not that I doubt you but that procedure runs contrary to the idea of solder joints going bad, which apparently was my problem (see below). Possibly there are multiple problems which have the same symptoms. But since its free I reckon its worth a try for folks who haven't taken any action yet.
I may never know if that would have worked for me. I actually used the guy on Ebay (shame on me for calling him a clown - he was actually very kool and responsive and obviously smart to find the niche - I guess I was projecting my anger from HP to him lol). He fixed it for me for $66 + shipping, I think I spent around $90 all told + of course the labor of teardown and rebuild. Not as good as your free, but a big savings over a new laptop - especially in this economy AND significantly cheaper that the "meet us halfway on a new motherboard" HP solution some have said they convinced HP to do.
I echo your comments about the screws. The whole thing is pretty delicate and it takes several hours to take aprart and put back together. I actually had 2 or 3 screws left over when I was done, but as long as it works fine I am not going to sweat it (that seems to happen as you get older - in my younger days I would have obsessed about it for sure!)
Anyway what this guy (Jose is his name) said to me was that these motherboards have a problem with the BGA (ball grid array) solder connections going bad. He runs them thru a reflow oven, he said. Its funny because I had a Samsung DLP TV's DMD board develop the same problem at about the same age (~3 years from manufacture). So it seems like the problem may be a general manufacturing problem affecting more than just HP.
In summary - for anyone who comes along and read this - I would recommend try the Lieutenant's suggestion first, and if that fails go with Jose. Please let other's know what your experience is. In this manner, great things can happen :o)
Good luck all.
I’m thankful
-
Inappropriate?My DV1000 died when it was barely 2 yrs old. It was running till that moment when it abruptly turned off. I removed the battery, power adapter and left them disconnected for a while and then reconnected and powered on and it came back up BRIEFLY before quitting again, never to turn on ever. I bought a replacement motherboard on Ebay and swapped with mine. That fixed it for 6 months! Yesterday it died again with the same exact symptoms as before. Last time I had the problem I had contacted HP and they had quoted me $380 for replacing the mainboard including labor. These days you can get a better laptop for that price. I have another HP a L2000 thats almost the same age but (touch wood) has worked since. When I bought my L2000 my DV was still working fine and I was convinced about HPs. That incidentally was my last HP purchase. Since then I have convinced many of my own clients and my company to avoid buying HPs by narrating to them my experience. This is unacceptable from a $1200 laprop. I WILL continue with my crusade against HP brand on a personal level. My company now mostly buys Lenovo and Dell.
-
see class-action lawsuit claim website below! :) -
Inappropriate?I've had the same problem with my fully loaded dv1000 laptop ($2,700). HP's history of poor service, coupled with an inferior product and reputation will not let my good conscious purchase anything further from this company.
I had a 3 year full coverage warranty on my HP, and had to send it in for the same problem at least once a year. The last time I sent it in was right before the warranty expired, and 3 months later the entire thing completely quits on me yet again (it won't turn on anymore). The problem is that HP only guarantees their supposed "repairs" for 3 months. Their customer "support" was useless, and I spoke to a supervisor/case manager who was even less helpful than the call center in India.
The "fixes" described above are not applicable. In other words, they DON'T WORK. MY LAPTOP IS NOW A WORTHLESS PIECE OF JUNK...JUST LIKE HP AND THEIR CUSTOMER SUPPORT.
To anyone reading this, I'd be highly suspect of any "customers" trying to convince you to give HP another chance. In this economy, a business that treats their customers as second rate will not succeed. I forgive you for your ignorance HP, but I will not buy another inferior product from you...and neither will any of my friends, neighbors, co-workers, business associates or anyone I come into contact with. Apparently, there are too many players in the game and HP is ensuring one less.
I’m frustrated at HP's inferior product & service
Loading Profile...


